San Rafael, California
Featured Not resolved
1 comment

I was on hold for 30 minutes on two occasions. In error, they charged someone else's bank account for my charges, and when disputed, they refunded the charges to the client billed in error.

However, they never notified me of a problem and have now cut off my service and claiming I owe them $325, including late fees! They did not once try to call me to sort out the mess they made. In the meantime, I have not had TV since May. I asked them to explain the charges that were made while I had service, and they could not make the math work.

I declined the protection plan, and they added it anyway. A total mess.

Worse service I have ever experienced. I have been on phone 1 hr & 14 minutes

Product or Service Mentioned: Directv Dvr Tv Service.

Reason of review: Problems with payment.

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I mean did you think you just didn't have to pay your bill for 2+ months?