I got Directv November of 2015. I was promised the moon and stars to switch from Xfinity.
I was told that I would receive a $100.00 Visa gift card (Have NEVER received it after countless calls). I was told that I could disconnect after one year - at the one year mark they said it was for 2 years or I would pay a $230.00 fee for early disconnection. I was told as an AT&T customer I would receive a discount on my AT&T bill every month. That NEVER happened despite calls to AT&T and even going into their stores multiple times.
They doubled my price at one year mark, and EVERY time I called they would tell me there were NO notes in their system about my Previous calls. I said I could not afford their services any longer, they said the best they could do was to put a freeze on my account for 6 months and then hopefully I could afford to resume paying my bill or afford to pay the $230.00 to disconnect. Lo and Behold I received a bill stating I am overdue by $190.00 (one month after they were supposed to freeze the account) and in danger of being shut off. LOL WHAT???
I just completed a online chat with their customer service.
Guess what? They say once again there are NO records, NO notes of my last conversation and nothing about freezing my account!!
Product or Service Mentioned: Directv Reward Card.
Reason of review: Poor customer service.
Monetary Loss: $230.
Preferred solution: Full refund.
Directv Pros: Channels and quality.
Directv Cons: Customer service, Promised things never received, Complaints never documented, Discounts not honored, Cancellation fees.