Arlington, Texas
Not resolved
2.2
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

Each time I open my bill from Direct TV I never know if it will be the same as the last bill or if it has gone up again. This time I called to get my bill lowered, again.

I do this every time it goes up. This time I also pulled up on line the direct tv web site. My bill was $180.55 which includes my wireless bill. There on the direct tv website was an offer for new customers for the same thing I am paying $180.55 for new customers can get for $80 a month for 24 months.

Seriously?? I am being charged an extra $100 for being a loyal customer.

I call *** on that!! I even asked the person that answered the phone at DTV why is that the case???

Reason of review: Pricing issue.

Monetary Loss: $2400.

Preferred solution: Full refund.

Directv Cons: Over billing.

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Anonymous
#1238538

Did they hit you with a reduction and call it a loyalty discount Andrea sign a contract for a minimum of two years that's what they tried with me and I'm fighting it I don't want to be locked in for two more years on something I don't want pass it on find out how many other people have been caught on this