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I would like to add an additional box to received TV on by patio. I had move a box from by guest bedroom to the patio and the TV gave a message "no signal".
I called your Customer Service. I have called on more than one occasion. The last time I spoken 8 different technical including one supervisor. I followed the direction that the switch provided, however when I finally got to speak with a live person, she said, "you have the wrong department.
I said "this is not customer service" she said yes it is, however you problem is not handled by this department. She transferred the call and I had to wait for a technician to answer. When the next technician finally answered and I explained issue, this technician said " you can not move any of your boxes from on place to another. Therefore I asked to speak with a supervisor.
He place me on hold while he located the supervisor. The supervisor finally answered approximately 10 minutes later. I explained my issue with the supervisor and the supervisor said certain what I explained ask possible, however that department did not do what needs to done. I was then transferred again and waited for approximately 10 more minutes.
At the end of all these discussion I was told "we can provide you with another box however it will cost you $99.00 for the equipment plus $7.00 rental fee. So I asked what is the $99.00 for if I am renting the box. He said it is cost of the equipment. I said if I am buying the equipment I am not paying a rental fee.
By this time I had been on the phone nearly an hour and totally frustrated, I said thank you but I refuse to do that.
Last but not least, I have been your customer for nearly 10 year and I got good customer service before DirecTV was bought out by AT&;T.
I have the NFL Sunday ticket and you advertise it free to new customer, however you won't give the same to and existing customer. It sounds like your market strategy need to be relooked.
Preferred solution: Deliver product or service ordered.