I have read the complaints about the new format and I agree it sucks!
But for two months now they have sent us a passed due bill without ever sending the bill. We called they just put you on hold, after you talk to some one, until you hang up and they win again.
We have called twice about movies we have been charged for that we didn’t watch and they said we had complained too many times so they couldn’t help us.
ATT you have terrible PR and you should be ashamed! I remember when you were a respected company but since you took over Direct TV it’s all about the money and customers no longer matter.
You get no stars!
Product or Service Mentioned: Directv Customer Care.
Reason of review: Problems with payment.