We are on autopay and if we get some kind of discount, they charge us that same amount that was discounted on our next months bill.So we never actually get the discount/credit that is due to us.
It even shows it on the bill! If we get a $30 credit in Feb, it shows a balance due on the March bill of that exact 30$. How is that possible??? We are on autopay, so we should NEVER have a balance forward on any bill since they are authorized to take out what we owe........This has happened every single month it's them.
If we call them they argue and say we got the credit.....so if my new bill is $134, how is my total coming out $165????? Oh because you charged me back for the "credit/discount" you gave me the month before. The "credit" of the $29.68 was for Feb overcharge and your charging me again for it. Every single month the bill looks like this: Balance forward, but again: I'm on autopay so there should NEVER be a balance forward.
And every month the balance forward is always the prior month discount.I have every bill to prove what I'm saying.
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- Reason of review:
- Problems with payment
- Product or service
- Direct Tv Package
- Review category