Tamaqua, Pennsylvania
Not resolved

We are on autopay and if we get some kind of discount, they charge us that same amount that was discounted on our next months bill.So we never actually get the discount/credit that is due to us.

It even shows it on the bill! If we get a $30 credit in Feb, it shows a balance due on the March bill of that exact 30$. How is that possible??? We are on autopay, so we should NEVER have a balance forward on any bill since they are authorized to take out what we owe........This has happened every single month it's them.

If we call them they argue and say we got the credit.....so if my new bill is $134, how is my total coming out $165????? Oh because you charged me back for the "credit/discount" you gave me the month before. The "credit" of the $29.68 was for Feb overcharge and your charging me again for it. Every single month the bill looks like this: Balance forward, but again: I'm on autopay so there should NEVER be a balance forward.

And every month the balance forward is always the prior month discount.I have every bill to prove what I'm saying.

Review about: Direct Tv Package.

Review #821225 is a subjective opinion of a user.

Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

Had an Experience with Directv?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Phoenix, Arizona, United States #1208595

They were charging me for three of the old receivers after an HD upgrade.The tech said these are too old we can't use them and wouldn't take them back.

I finally got them to refund the money and now they want me to mail them back two years later.I was telling a couple friends at work and one had the exact thing happen to him.


I have the same issue. Tey credit it me and then re add it every month.


I believe there is a billing problem, base on # of receivers ($7.00) each one and advance service such as hd and dvr could cost up to $25.00 some customer have 1 receiver off or hd off.if you get discounts, they will apply for your next billing cycle, if you complain and ask to have them right away they will charge for default the right amount the next bill.

always keep in mind if you make changes to your bill in middle of billing period, keep in mind partial charges ( billing cycle start to new day changes).take care

You May Also Like

Directv - Fraud, lied to by Customer Service Directv "My bill went from $ 107.81 to $152.81. I work 2 full time jobs and I Volunteer every Saturday, so I do not have a lot of time to watch..." Read more Directv - Brent Vann claim#1610000854-01. DIRECTTV TECH PUT NAILS IN MY ROOF Directv "Direct tv tech attached my satellite brackets on my roof with NAILS. I was selling my home located at 6828 Valley Lane in Leeds, Al. and the home inspector found..." Read more Directv - Bait and Switch Directv "I have recently changed from over the air and ATT U-verse internet to Directv and ATT U-Verse. The mailing from ATT offered a two year deal (at a good price)..." Read more Directv - Poor Installation/Messed Up Home Directv "On May 15, 2016, I ordered satellite TV through AT&T...My installation date was scheduled for May 17th, but I changed it to May 21st. The technician arrived at 7:55..." Read more Vitalchek - DO NOT USE THIS COMPANY!!!! Vitalchek "I needed a certified copy of our Marriage Certificate quickly for proof of my husband's eligibility for benefits on my employer's plan. I began searching online for the best way..." Read more Le Vian - Review in Luxury / Jewelry category Le Vian "So disappointed with the company....chocolate diamonds keep falling out. I spoke with customer service manager and she won't do anything about it. She says, "you can send it in and..." Read more Red Roof Inn Room Elyria Ohio Review Red Roof Inn "I walked into the bathroom that was too small to use and close the door. I went to pull the door away from the tub/shower,and the bottom of the door..." Read more Southern Motion Furniture - Cushion collapses Southern Motion Furniture "One footrest broke in one day, was a clanging/hard thump when closing the last little bit. This MAY has occurred from the delivery. The collapse of the seat cushion &..." Read more