I have had service with directv for almost 20 years.
In April, I called for a service call to repair a Genie that was not working properly.
The box was almost full of movies that I did not want to lose.
The service tech could not repair the box so he offered me the 'new updated box' instead. As a consolation to losing all the recorded shows, an additional room mini dvr was offered. (This is the point that DTV says i agreed to a new 2 year agreement)
Today (August) I called to cancel my directv service. Not because I was dissatisfied with the service but because that they were $80 dollars a month more than the competitors offer (good for two years) for the same service.
DTV explained to me that because I took their mini dvr offer last spring, that I had agreed to a new two year agreement and would be charged $380 for termination.
After 20 years?!?!?!?
All the tech could focus on today was how to get me back as a customer. Duh! Match the price.
So go ahead DTV. Be sneaky and punitive because you couldn't get your way. I will never go back to Directv and I will blog and advise against Directv every chance I get.
Product or Service Mentioned: Directv Tv Package.
Reason of review: Pricing issue.
Monetary Loss: $380.
Preferred solution: Full refund.
Directv Pros: Good product.
Directv Cons: Poor customer service.