State: Missouri City: Springfield Product: Directv Cable Installation Clear all filters (1 of 6 reviews match)
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On September 15, 2018 Directv installer came out to my home to install cable. He installed the cable line at the top of the wall in my living room to begin with. He damaged the outside of every panel with big holes. Not just where he had to install the cable line. The...
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1 comment
Anonymous
#1584735

Why did you bother with calling ? That is the least effective manner of complaining next to e-mails and text messages.

Your issue required a formal letter served via Certified Mail Return Receipt Requested. That letter would have included brief history, your complaint, evidence of your complaint, requested remedy, and a specific time frame for completion. Request reply in writing within 7 business days prior to escalation. Be truthful, firm, and polite.

Leave emotion out and keep copies of all correspondence and postal receipts. Calling generally only raises your blood pressure and causes you to omit important details.

Review
#1385283 Review #1385283 is a subjective opinion of poster.
Service
Directv Cable Installation
Reason of review
Damaged or defective
Loss
$835
Preferred solution
Full refund

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