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in august of 2017 i was convinced by a directv rep to upgrade my receiver to a geni 2 whci i did and boy what a mistake. ever since then i have had many problems.

The first thing that happens is the Picture freezes for about 15 seconds then the picture goes black the i get a message that connecting to Directv and sometimes it says cannot find server. I have 3 technicians out to my home and none of them can solve the problem. I have been told that this is a software problem and Directv engineers are aware of the problem. This has been going on for 4months now without a solution in sight.

I have had directv for 18 years and never had any problem like this. if there is not a solution in the next few weeks i am saying goodby to Directv Claude Jenkins Roseville ca

Reason of review: Bad quality.

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