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I am writing to inform you of the inconsistencies in your customer service, as well as, the lack detail they seem to have on the accounts. I have spoken to 4 different agents, all telling me different information: The is I am having is that $978.71 was taken from my...
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#1015276
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I called in the latter part of September for Directv install and had to wait a month and a half to get it. The day of calling and ordering install was promised by sales rep that "ofcourse" we would get all of the local channels. We have four tv's and he said we would...
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I didn't like
  • No support for customers
  • Nightmare
#977626
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I'm appalled and disgusted by this company. I switched over a year ago bc I thought it would be easy with my att internet yo just pay one Bill. Boy was I wrong first of all it took many many months of me calling to get my bill put together. Then every single month I...
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1.4
Cozad, Nebraska
I didn't like
  • Bait and switch
  • Untimely manner of fixing their mistake
#942178
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I have an issue with my HDMI port on my main box. I replaced the cable to ensure it wasn't the cable. I plugged in another system to the tv to ensure it wasn't the tv. The picture will go out and if you wiggle the cord it will return for a short period of time. I...
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2.1
#937687
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Direct tv does not provide the services it touts. Horrible! If you are caught in a storm, good luck, because you will have no tv reporting to tell you about the weather conditions. Our tv is off more than it is on. This is the poorest decision we have ever made--to...
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#935714
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I have been very disappointed with it eversince weve had (which) jas been about 2 months. Things always go wrong with channel. We were promised a $200 visa giftcard. Im getting VERY PISSED!! WE WERE GURANTEED SO MANY THINGS & got NOTHING. I WANT a phone call ASAP 1...
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1.0
Cozad, Nebraska
#933038
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Directv Customer Care Review

Directv has owed me $187.80 since May 3, 2016 and everytime I call them about it, not only am I on the line for an hour- 2 1/2 hours they tell me they are going to send it, but they don't. I will never, ever use their services again and I would advise for you not to as well!!
1.0
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Exchange, Refund and Cancellation Policy
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#915490
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Wow not sure where to even start. First off ordered direct tv. Took three frickin hours to set up my service.now with my order got offered a tablet i accepted but then found out they never ordered it. Next.... installer came out and decided that there was a tree in the...
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1.0
#909984
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Paying $171.00/month. Didn't want NFL channel, but it was installed anyway with the warning that if we didn't cancel on time, the cost would go to over $300/month. They said there would be a warning about stopping NFL channel, but it is July and we have had no...
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1.5
I didn't like
  • Overpriced service
  • Unethical and dishonest
  • Lack of solutions to problems
#886219
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I've had direct tv for awhile, been satisfied with it, until I got the bill! I sapose to have basic channels 43 dollars a month for 12 months, opened NY bill, to my surprise it was $90! Had to call , 2 hours later fixed it, now I referred a my elderly father who is...
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1.1
#873612
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