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Directv in Manchester, New Hampshire - Absolutely HORRIBLE...Do Not get this product

2.1
Details
Direct tv continues to have issues, goes out with no reason. Loses satellite. Does not record or download all the time. and when calling to resolve the automatic answering hangs up. Cant get a real person. I hope you take this advice. Nice work AT+T you made a pretty bad company worse. Will never think about AT+T for my phone service either. Pretty poor customer service. They are really good at taking your money on time. i tried to tell my Wife not to get direct t v and she now knows why i asked her not too.If you are one day late that service goes right off.Absolutely HORRIBLE...Do Not get this product
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Review
#948943 Review #948943 is a subjective opinion of poster.
Cons
  • Eventually everthing
Reason of review
Service calls
Preferred solution
Let the company propose a solution
Tags
  • Attorneys general

Directv in Manchester, New Hampshire - 12 Years of Loyalty for Nothing..

MY letter to Directv: It is worth taking the time to write to you with my recent experience that ended 12 years of loyal service to your company.  I have been a Directv customer since 2004, and have been told over the phone by one of your representatives that that type of loyalty puts me in the highest level of customer ranking. In addition to that level of loyalty in an extremely competitive industry, I have convinced several friends, family and colleagues over those years to also switch from cable to Directv.   In 2012, after years of Directv increasing rates and charging me for receivers I did not even have, I tried to save money by combining my Directv bill with my existing Verizon internet and home phone. Since that time for the past four years, my Directv bill was bundled with Verizon’s home phone and internet and I paid one bill directly to Verizon.   My monthly bundled Verizon bill had increased to over $200 per month by this year, with the majority of the bill being the Directv cost at approximately $145 per month.  After 12 years of loyalty to Directv, it became too cost prohibitive to have your service so I switched to Comcast in February 2016, to save money on a bundle package over the next two years.  I followed all of Directv and Verizon's instructions by your representatives to deactivate my accounts, return all requested equipment, and pay my final bill in full to Verizon. After paying my final bill to Verizon, Directv sent me an invoice stating I owed $159.96.  I called Directv and explained the situation and was reassured the balance would be settled with Verizon, whereas I had not even paid my Directv bill through Directv in over four years.  Directv then proceed to steal the $159.96 debited directly out my debit card that you apparently had on file, of course conveniently having the legal authority to take money out of your former customer’s accounts.  When my bank agreed to reverse the $159.96 charge from Directv, noting I had paid my bill directly to Verizon for four years, Directv sent another notice Past Due that I still owed the $159.96 amount. The $159.96 is not an amount I even paid for a month’s service with Directv, and Verizon confirmed my bundled service bill was paid in full and deactivated.  Directv has effectively stolen $159.96 from me, or will try to send me to collections if my bank does not reverse the charge, which of course one corporate giant will always back the other over the consumer. I realize Directv, and your now even more behemoth corporate parent, AT&T are too big to fail and too big to worry about churning another angry customer.  And I don’t expect to get an answer when you purposely make it impossible to contact anyone relevant by email in your executive team, but I also would not have expected Directv to be willing to lose a 12 year loyal customer to cable over $159.96. This communication may be useless from Directv’s perspective but I can take solace in knowing I now will never return as a Directv customer.   I will also be switching over my AT&T cell phone family plan to Verizon, which again like the switch to Comcast, will save me money.  I was with AT&T even longer than my 12 years with Directv, and at the very least I can tell my story on every social media outlet and blog available to me of why to never become a Directv or AT&T customer. 12 Years of Loyalty for this?? Sincerely, Tim DiFalco
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Review
#858469 Review #858469 is a subjective opinion of poster.
Reason of review
Pricing issue

Directv in Manchester, New Hampshire - Ripped off and lied too

On Thursday we called to get Direct tv to watch the patriots. We asked if we sign up right now can we watch the game tonight. They said YES...They lied we couldn't. We asked for the Manager to call us...He never did. Saturday they came to install direct TV. They installed the wrong box. The installer, who was average at best said he would call us Monday to get proper box. NOONE called. We called Direct tv, no apology or we will get the tech right out there.They sent us a box. Make sure it was convenient for them! We received it today Thursday. I had to take the time to install it after a long day. Went to connect the internet it doesn't work. We call them they cant send someone till next week. ABSOLUTELY RIPPED OFF AND LIED TOO. Welcome to the AT+T family I guess. I will try to cancel my service and go back to HULU and ROKU.
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Review
#729756 Review #729756 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Tags
  • Direct TV and Centurylink
1.0
Details
I made the mistake of paying a families members account on the phone and expressly said this was a one time payment. They have now charged my SSI payment card for money. This is not my account and I was given cash to pay this using my Direct Express SSI payment card...
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2 comments
Anonymous
#1036456

Who's the *** who let the family members use his cards blame them. Because this sounds like a personal problem.

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Review
#702033 Review #702033 is a subjective opinion of poster.
Reason of review
Fraud by DirectTV and now Homeless
Loss
$391
Preferred solution
Full refund

Directv in Manchester, New Hampshire - Direct tv

I paid over 500.00 dollas back in 06 for a hd-dvr receiver.I went to cancel with them and they told me I had to ship the receiver back to them,because it was a lease.Why then can you buy them at best buy or any other stores? direct-tv is ripping people off. It's like buying a car from a car company. You paid for it you own it. They don't tell you to ship it back. So that is how this company rips you off. You buy it and they still want it back. direct-tv go &^%$^&* your self.
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Review
#183652 Review #183652 is a subjective opinion of poster.
Loss
$579

Directv in Manchester, New Hampshire - Reading behind the fine lines

i was interested in this new direct tv and wanted to know more not signing anything i got hooked up and found that i didn't care for it. when i tried to switch to comcast, they went in and took 340$ without my permission on rent day. now i have to stay with them for 2 years and i thought it was a 30 day trial. i am misserable cause i never signed a peice of paper and i wasn't told of the 2 year commitment. i feel that they just wanted the sale and the heck with good customer service. that had to come out twice to put that sattelite in a good area and NEVER,NEVER did i sign one work order sheet or commitment agreement
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Review
#150882 Review #150882 is a subjective opinion of poster.
Loss
$340

Directv in Manchester, New Hampshire - Direct TV Strikes again! DROP THEM your next!!

I recently dropped Direct Tv because we had moved so I cancelled my service which I was going to do anyway because the service was absolutely terrible!!! THe next month I was going over my bank statement and noticed they hit my account for 474.25 without me knowing anything about it. I called in and asked the rep why? SHe stated there were 14 pay per view movies ordered via the boxes. First off this is impossible because there never was phone lines hooked to the boxes!! I also told her that when I called in to cancel service the rep told me the 150 early termination charge would be waived for the poor experience. All the rep said was too bad you are charged this and I cannot tell you who authorised the withdrawl . Little strange she couldn't tell me who authorised a withdrawl on MY account! They are terrible and will rip you off. If you are thinking about using them DON'T and if you have already made the mistake of using them DROP them like a bad habit!!!
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2 comments
Anonymous
#323807

ONLY if they can provide date/time and additional identifying information about the claimed charges you owe.

No one can just say "You owe me $XX" and take the money from you without proof that you actually do owe them money.

This post-canellation billing after receiving the cards when a person hasn't connected a phone line is a recurring theme in these complaints. Know your rights!

Anonymous
#5053

Your wrong its not impossible. The phone line is used to report the movies you buy.

Did they pick up your EQ? If so they checked it and you had ordered movies that had not yet been reported.

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Review
#114369 Review #114369 is a subjective opinion of poster.
Loss
$474

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