State: New Hampshire City: Portsmouth Clear all filters (2 of 12920 reviews match)
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Directv in Portsmouth, New Hampshire - Took money without authorization

I had 613 dollars taken out of my checking account by Direct TV without any form of authorization. I called them twice to discuss the matter and was told "this is our policy due to the equipment not returned to date" Its in the freaking mail!!!!! was mailed 2 days ago!!!!! I now have an overdrawn checking account and ALL of my money plus some has been taken. the transaction is in a "pending status" so my bank is working with the corporate office to have the ach reversed since its is 100% NOT AUTHORIZED!! i think its *** that they can just take money because they have bank info online from an account that was closed!!! Yes i have the receivers but that doestn not give them a right to just TAKE MONEY!
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2 comments
Anonymous
#672888

If your money is returned to your account you may want to ask your bank why they allowed a closed account to be debited. If you have already mailed the equipment and have a tracking# call the company that you mailed it through and have them check on where it is and if DTV has received it. Sadly yes when you gave them your account # this gives them the authority to debit your account any time they see fit but with the account being closed I would think it should have been refused by the bank.

Anonymous
#672156

DTV HAS A GREAT RIPOFF GOING ON TAKING PEOPLES MONEY WITH THEIR SO CALLED 2YR. CONTRACT THAT THEIR SALES PEOPLE DON,T TALK ABOUT WHEN YOU SIGN UP.THEY WILL SAY DIDN,T YOU READ THE FINE PRINT.AND I DID.BUT I WILL BE GETTING RID OF DIRECT TV SOON........

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#424235 Review #424235 is a subjective opinion of poster.
Loss
$613

Directv in Portsmouth, New Hampshire - Direct TV no service or customer service

I was set to receive my direct tv on saturday when the technician arrived and said he could not install due to the weather and lack of proper ladder. no problem. On day two they arrived and said that they could not install due to lack of proper ladder and cables. Customer service relayed this to the technician supervisor who would be contacting me within the hour to hopefully, install our cable. An hour goes by and no phone call from the supervisor. I then called direct tv again and they assured me that a supervisor would be contacting me to take care of the issue. Again, no phone call. It is quite pathetic how direct tv sub-contracts all of their installations instead of taking control of their own installations. I was excited to become a direct tv customer but now I will never be a customer due to lack of service. I will now place an order with verizon fios who actually have verizon people do their installations. As for the direct tv installation supervisor for the far rockaway, ny area, man up or enjoy unemployment because you should be fired for the lack of any service. Anyway, I hate complaining but I have now become an advocate against direct tv. No one should have to deal with such a lousy television company. All the best on your downward spiral out of the game. Rest in peace direct tv...
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#203033 Review #203033 is a subjective opinion of poster.

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