DIRECTV - New TV guide sucks
813 comments
Your a bunch of idiots at att directv. AT&T has ruined everything about directv.
With this new guide they should be paying me to watch and use their crap. One more wrong move and I might as well go with the *** local tv spectrum.
Itโs a lot cheaper and you get the same crap AT&T has brought to directv. Thanks you morans.
Reason of review: Bad quality.
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AGREED! I have only had problems- weekly!
Direct TV is a pathetic excuse for a customer service company. They are clueless for sure.
The service at direct tv is as bad as AT&T , I can not wait till july to cancel this horrible company out of my life , AT&T and Direct are the worse companies in America , Stay clear of them !
Att has ruined Directv
I worked as CSA many years ago, was assigned to Dell, the center also had Logitech, as well as other companies. When you're speaking to an agent, that individual is in a call center.
Calling to complain will fall on deaf hears. Some 18 year old guy from who knows where is trying their best to follow the instructions for your particular issue that they've been provided with. Try to keep your calm because you're causing the situation to escalate. Instead write/type a letter and send it via snail mail.
Make it certified so that someone at that physical location must sign to receive the document. Emails, calls, and blog posts are all sorted nice and neat in some server that is likely nowhere near the physical location of the company. In summary, be mad at the company, not the CSA.
One other thing about the guide showing title not available or similar, it takes a while to fill because the box has to download a massive amount of data. Not just titles of shows, summaries for the programs must downloaded as well as info on the cast for all these programs.
I wanted and a little info for further clarification. All that info is being downloaded by air.
Remember dialup modems? I started out with a 33k dialup modem, then eventually upgraded to the 56k modem. The 56k modem was faster but a 3 minute song encoded as an mp3 was about 3mb and it would take maybe an hour or so for 1 song!
This was back in the late '90s. Anything you did on a computer took FOREVER, we all survived that.
*** is correct! My guide was working perfectly until 8/5/2019. Now they updated, and the search future listings is not working right.
I called Direct TV customer service last winter about the sudden loss of local channel 10 (WBPN). The rep said they were working on a resolution.
It's now August and now Direct TV has also dropped 2 more channels! (20) WBGH, and 40 (FOX/WICZ). Typical *** from cable tv companies. I am looking for alternatives to DROP Direct TV and tell them to go "F" themselves.
These channels are primary sports channels, Syracuse Basketball, Yankees baseball, US Open golf, etc. Direct TV thinks that adding this EPIX movie channel is suppose to make up for it? NOPE ...
I've had it ... Neil Vestal, New York 13850
I totally agree with good markhor,but its been more than 20 yrs for me.now dtv is all about raising prices,searching the site for info and at&t trying to get you to buy their product.poor customer service.charging you for a receiver,and another charge for hd.its Crazy!!!!!!imstill searching for the DAM channel updates.I think itstimei disconnected from this insanity......
I gave up on DTV too. Not missing it at all.
That is DTV as a whole. When I started with DTV it was a box of junk I bought at Radio Shack, and put up myself (1999) since then I have sent more than 26,000$ with them, and still got treated like a *** every time I tried to get something fixed, I was a satellite communications engineer for NASA from 1967 to 1981...
I know how a satellite works, stop insulting my intelligence every time your poorly engineered junk takes a dive into the *** Never a decent channel package at a decent price. I was tired of paying for things I never watched, and not being able to get anything that resembled service without dealing with a fool that didn't know a damn thing about satellite communications. I tracked our viewing for a few months, and found out almost all of our TV was off Nexflix and Hulu. By-by DTV.
I cut the 120.00$ a month money-sink, and don't miss it at all. If they ever come up with competitive alla carte pricing, and get some customer service people that actually speak English in a fluent manner, maybe I will consider them again. In the mean time Hulu is free with my phone plan, pay for Netflix and Amazon... still less than 1/7th of what DTV was screwing me for.
Bye-bye AT&T bloodsuckers!
You have terrible cell coverage, terrible customer support, and terrible TV packages! What is to miss?
Absolutely junk .Had rather walk in a cave in the dark .they should pay me .
AT&T has taken something good, that I've been a loyal customer with for nearly 15 years, and they have made it total garbage. Spectrum is now looking like an option.
So disappointed in DTV since merging with AT&T - i may just buy a Roku and drop this crap. The guide is not user friendly,, hard to read, makes no sense, loses tv shows that are recordedโ and no dates of shows recorded!!
How stupid!!
Itโs like you tried to follow Netflix or Hulu for all the ding bats that want pictures and apps to view! Some of us read.
We had the old boxes and no DVR and were fine with that. Can't say I like the new guide.
Lost one feature I used. I liked to set up the box to switch to another channel at say Jeopardy at 7pm and 2 minutes early, just to watch, I don't care to record.
I don't see how to do this anymore. Am I missing something?
Dish tv is easier to work with! Maybe if directv updates their software some day I might switch back! Letting ATT take them over was just plain dumb!
Ditto, guide went from great to rotten. Now double recording list on series manager.
You don't really think they care what you want, do you?
Has anyone gone to at&t forums. One thread is now 485 pages long.
It started the first day of the new guide roll out and continues today. This is just one thread and there are many others that have problems with this new state of the art guide.
Directv Guide SUCKS!!!!!