Point Pleasant Beach, New Jersey
Not resolved
1 comment

In June 2015 Directtv called me stating they were running a special NFL Package for $102.00 if paid in full with 5 payments $29.99. I paid my $102.00 on time to Directtv, since July 2015 I've had nothing but billing issues on their NFL Package, now July 2016 I am still getting billing errors added to my current bills for NFL Package 2015 they are stating I upgraded the package now.

They billed me $41.99 for 5 times not the $29.99 they said they would give me.

I"ve had nothing but hours on the phone with them, being hung up, transferred to other departments. Horrid nightmare.

Product or Service Mentioned: Directv Nfl Sunday Ticket Tv Package.

Reason of review: Poor customer service.

Monetary Loss: $675.

Preferred solution: Full refund.

Directv Cons: Untrustworthy billing practices, Lack of concern for customers or what they are being told.

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I bet the charges you are getting on your bill say NFL 2016, the special you had in 2015 wouldn't carry over.