On October 3,2011 my checking account was compromised by a direct tv customer. when my bank informed me of the breach I called and was given 877-580-2148 to lodge a formal complaint at which time i faxed information from the bank.
Now it is 19 October and i am yet to hear from direct tv.
just this day 19 October i just called 1-800-360-1793 and spoke with a very rude Tonia in the Residential department, i asked to speak to her supervisor and she said "I am a supervisor" how did the person get your account information,it did not matter how the breach got the information he/she was unauthorized by me. i have the right to know who compromised my account causing me undo stress and duress and it appears direct tv could care less as i am yet to receive any resolution from this issue.
Product or Service Mentioned: Directv Customer Care.
Monetary Loss: $74.