I have worked for, or dealt with, AT&T for over 40 years. And let me state they have never had any loyalties to anyone or thing. I likewise have no loyalty to them. So.....I have no problem switching carriers, if you can't get me NBC, I have a cable box in my front yard. And a place to put a new dish. I just as soon not, I've been with Directv a long time, but I hate att's attitude of I don't care who I steam roll. So if you don't get it resolved, it's goodbye DTV, and hello someone else.
Reason of review: Poor customer service.