Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

After advising DirecTV that the “Sports” category had been eliminated from “Search and Browse,” a technician kept me on the phone for over an hour pressing buttons on my remote and disconnecting my receiver. Finally, after an hour and continually contacting her supervisor, she advised that the “Sports” category had been eliminated from their new format.

NO notice to subscribers or their own technicians. DirecTV has no made it much more labor intensive for subscribers to identify where and when they can watch their favorite teams on DirecTV. DirecTV, which promotes more sports telecasts than their competitors and at a time when they are raising their prices, has eliminated a service that is essential to sports fans. In short, DirecTV is again asking their subscribers to pay more for less.

Hopefully, an avalanche of sports fans requesting the return of “Sports” to “Search and Browse” will produce a correction of this monumental blunder. DirecTV continues to reduce their services with neither notice nor explanation to subscribers, while subscription rates are raised. It is no wonder that DirecTV continues to lose subscribers to streaming services and literally struggles to survive at the expense of their diminishing subscribers.

The elimination of “Sports” from “Search and Browse” may well be the final straw for this long time DirecTV Subscriber. Color me angry and fed up!!

Product or Service Mentioned: Directv Tv Service.

Reason of review: Poor customer service.

Preferred solution: Return “Sports” to “Search and Browse.”.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like