State: North Carolina Product: Directv Service Transfer Clear all filters (3 of 91 reviews match)
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Directv - Service Transfer Review from Durham, North Carolina

2.0
Details
was generally satisfied with service for 10+ years - maybe accustomed to annual equipment failures and replacements. Job transfer forced a moved so I cancelled service - despite several calls and online profile updates DTV still cannot get forwarding. addresses correct so I'm writing off ever seeing my $15.32 credit with them (they said they sent the prepaid card, yet I've not seen it in my mailbox. WhenDTV works it's great - if there any minute hiccup, it's a disaster. Customer service = zero.
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Review
#726948 Review #726948 is a subjective opinion of poster.
Service
Directv Service Transfer
Reason of review
Problems with payment
I called in on 8/29/2015 to cancel my service, and wouldn't you know it, the agent couldn't speak very good english and I was told she didn't have the authority to cancel my service, therefore, she would transfer me. Thirty minutes later, I'm still waiting for a...
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Review
#691218 Review #691218 is a subjective opinion of poster.
Service
Directv Service Transfer
Cons
  • Fact the agent didnt have authority to cancel my service
  • Having to be transferred to different departments
  • Wait time on telephone
Reason of review
phone service, delayed
Preferred solution
Let the company propose a solution
Stay FAR away from DirecTV!!! Last month I called to schedule and install and asked about moving fees since I was about to move and could wait till after the move to install. I was assured that moving would not be a problem would be free. So a few days later a man came...
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1 comment
Anonymous
#484896

DTV takes it out of the account they have on file for you without your knowledge or permission that was given by you when you signed on with them.That is why they insist on having an account on file. Also it is in their contract that they cannot be sued There is nothing you can do other than to close the account they have for you and perhaps use the arbitration process or stay with them for the duration of your contract.Be careful about getting any upgrades or equipment replacement as this will extend your contract for another 2 yr. They Are Nasty For Sure!

Review
#319817 Review #319817 is a subjective opinion of poster.
Service
Directv Service Transfer

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