Utica, Kentucky
Not resolved

We were sent an offer from Direct TV to come back with offer code WBK11.The offer consisted of 145 channels for 19.99 per month, free installation and a $200 visa reward card.

We called back in February 2016 to take the offer. We had issues with getting the service at our new house because we had so many trees. The tech came out and told us that a clear line of sight could not be obtained so we estimated where the best place to put the dish would be and figured out which tree would need to be cut down. The following week we had the tree cut down and direct came out on 3/16/16 and installed the dish and our service.

Part of the terms of the WBK11 offer code was to register online (which I did), go paperless billing (which I did) and sign up for auto pay (which I did). First bill came and it was more than what the offer was for. So I called (every month for 4 months) because no one could get the bill correct. I would tell the reps each time this was a come back offer and they seemed to be clueless.

I would also inquire about the $200 card and again clueless. Finally they sent me to a supervisor who assured me that the bill would be fixed and the $200 reward card would be received within 6 to 8 weeks. Mind you, paperless billing, auto pay, and registered online all had to be completed prior to 4/16/16 per the fine print and were completed by end of March 2016. It is now the MIDDLE OF AUGUST AND I STILL HAVE NOT RECEIVED THE $200 REWARD CARD.

My billing finally was corrected, but I have yet to receive the $200 visa reward card. Not only have I been lied to the last time I called regarding the card in which the rep escalated the call and I was on the phone for 45 minutes and told that the card would be received within 2 to 4 weeks, but Direct DOES NOT MAKE GOOD on what they offer their customers. I have had nothing but issues with them since we returned in March 2016. I am extremely unsatisfied with my return to Direct.

I have called numerous times, been lied to numerous times and it literally makes me sick. Once the 24 month agreement from the lovely come back offer WBK11 is up, I'm switching to DISH.

Beware all who receive an offer from Direct.As the old saying goes, if it sounds to good to be true, it probably is.

This person wrote the review because of "poor customer service, did not make good on their offer to come back, billing issues" at Directv. Reviewer claimed that he or she wants Directv to have the product delivered.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Directv and directv tv service for you to read. This information may help you with your purchase decision.

Had an Experience with Directv?

Write a review


Terms of Service
Post Comment

Trying to RETURN to Direct from Spectrum.However Direct has already lied to me on three different occasions regarding me receiving documentation via email.

The fourth person more or less said the previous three lied to me and Direct will not send my plan costs via email before the install.

Install is scheduled three days from now.

Will probably cancel installation.

Dealing with these people is like being in an abusive relationship!


I am glad I read this reviews before I commit to a 2 year services.I received the same offer to comeback and it was tempting.

I will stay with what I already have.

I paid for installation but I can cancel at any time.Worth every penny.

Palm Bay, Florida, United States #1331421

Going through same thing. Its a BAIT AND SWITCH deal. We should have stayed where we were.

Nampa, Idaho, United States #1316009

Because of the review we will not be going with them. We will wait for another company to give us an offer.

Diamond Bar, California, United States #1308750

I heard from Spectrum formerly Time Warner after one month with Direct they will buy out the contract, I am going to do that in California, I just told them I was going to take them to small claims court, there tech told me cut branches back to install which I did costing 600 dollars an they put the dish somewhere else, did not need to cut the tree which looks dumb. Beware who you deal with.

You May Also Like

DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants Directv "On Friday evening a DirecTV employee accessed my roof and trespassed illegally. There were a total of 6 signs that this technician ignored. Not only did he set off the..." Read more Directv - Cable Installation Review Directv "Direct TV claims that if an installer installs cable and damages your home they are not liable. They first try to say if you rent to someone, the renter said..." Read more Directv - Bill kept increasing while on a 2 year guaranteed Contract! Directv "My deal was for $110.00 per month + tax - TV, Internet & phone.Within two months of bundling the 3, ($10 savings?), the bill was $175.02..." Read more Directv - Equipment does not work.  "Known issue" no fix for over 1 year. Directv "1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on..." Read more Spates The Florist And Garden Center - Spates the Florist - DO NOT order online. Spates The Florist And Garden Center "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more The Cover Guy -  Warranty  and poor quality The Cover Guy "I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to..." Read more One World Van Lines - Had I known I would havve Run as fast as I could One World Van Lines "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more