Leland, North Carolina
Resolved
3.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Reliability
Website
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Update by user Apr 16, 2016

I remained mad so I called and asked to talk to a supervisor and was forwarded to L**** who was so nice a helpful. All previous charges removed and I was given an apology. That's all I ever wanted.

Original review posted by user Apr 09, 2016

With the exception of Rafael Name who hooked up my service, the entire Direct TV billing, accounting and customer service experience has been horrible. I never wanted a DVR or premium movie channels but I was told I had to have them to get service, I just had to call to cancel, which I did.

The girl told me that the premium channels fall off automatically. Wrong. I have been billed $54 for channels I have never looked at and called a liar by the customer service rep to whom I reported this.

I will have to research how to rid myself of the DVR I never use. Thanks, DTV.

Product or Service Mentioned: Directv Dvr Tv Service.

Reason of review: Poor customer service.

Monetary Loss: $54.

Preferred solution: Full refund.

Directv Pros: Great choice of channels, Service installer was courteous.

Directv Cons: Service rep suggesting i was not truthful, No alternatives.

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