TV receiver (One of five) went down in the early hours of Friday. Trouble issue is 771 (I think).
Called a dozen times - no connection after robot receiver - just a busy signal! Over and over. Tried e-mail contact. Turner me over to chat!
No one to talk to. No auto-suggestion applied! Tried everything over a period of several hours. Finally found a place to leave a message.
No return! No service! Unbelievably BAD service. Can't speak to a single person for help!
Can't really communicate unless there is a ready and available pre-answer to one of their common questions. If it's not a common problem you are s--- out of luck and left hanging for who knows how long!
We don't t call this "service" we call it "No Service". Ernest Wendell, 1308 Kent Street, Durham, 919 369 1748
Product or Service Mentioned: Directv Receiver.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.