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Service “restored” after paying bill (and the next month) on 10/6/20, but we have ZERO functionality; can’t pause live tv; can’t record anything; can’t access recorded shows; nothing. An error message on the screen appears when we try to do anything, such as pause live tv.

Message: “Some features and functionality are unavailable due to the type of account you have. Please visit for more info.” Note: WE ARE A RESIDENCE, NOT A BUSINESS, AND HAVE NEVER HAD A BUSINESS ACCOUNT WITH YOU. I have spent over FOUR HOURS on the phone with your various representatives to no avail. We have been customers for over two decades and now are actually considering changing to Dish Network- something unthinkable until now.

What in the world is wrong with you people?!? Why can’t you fix the problem? One rep told me it was your equipment (satellite issue) and it would be restored to normal functionality on 10/10/20 at 11:00 pm, but nothing happened at that time. The most recent rep said she had “escalated” my help ticket to the engineers, who would respond within 24 hours.

That was on Saturday, 10/10/20. It is now 10/14/20 and we haven’t seen any email from ANYONE at Directv. Why is that? Why have you taken our money and then ignored us when we informed you we are not getting the services for which we have paid?

We expect to hear from SOMEONE within 24 hours of this email- and we expect to get answers to the questions posed herein. And we would expect that aside from getting a credit on our account for all the days we have not had functionality that some form of compensation, such as a gratis movie package, would be forthcoming simply for all the trouble, frustration and time we have spent trying to resolve a situation we never should have encountered.

Regards, Mark and Kim Daugherty, (long-term customers who you have abandoned?)

User's recommendation: Cross your fingers You don’t run into problems!

Preferred solution: Let the company propose a solution.

Location: Tallahassee, Florida

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