Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I have called for over a year. No resolutions except a 200 dollar credit because of a complaint to FCC.

They owed me over 500 dollars and stole my credits, did not honor a package deal. Every customer service person told me a different story. I cancelled with appoval from the Presidents office at AT&T. But Direct TV refused to honor it.

I had 2 accounts personal and business. My business account had a 175.00 dollar credit on it which they applied to my new personal account without my knowledge or permission. How can they get away with al the lies and stealing?. After I stopped service in Sept 17 while we moved they continued to bill.

When I tried to reconnect my bill was 363.00 dollars. The customer service/billing person said it would go to collection if I didn't pay half but promised to fix the error in 3 business days. It is now a year later and nothing is fixed. I have cancelled my service and again have a credit balance they are trying to steal from me.

OH but they offered a 300 Visa card if I restarted service, a low lifetime price and all the premium channels free. Tempting if I believed them.

After a year I do not believe a word they say. Don't do business with them and NEVER allow them to auto bill your checking account.

Product or Service Mentioned: Directv Tv Package.

Reason of review: Bait and switch..

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Directv Cons: Customer service, Managers, Billing dept, Lies, Auto billing.

  • Lies
  • Overbilling
  • Cancellation Fees
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