Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

i went into contract with Directv for $90.00 per month and they honored the contract until recently. Directv sent me a bill for $141.00 and I contacted them and they admitted making a billing error because of a computer glitch and I was advised they would adjust the billing.

The adjust ment came to $286.00. On 2/16/2018, I was sent a bill for $267.00 and a threat of service interruption. I refused to pay them any more funds until they make the correct adjustments. I even emailed them to pick up their equipment based on their breach of contract.

I was sent an email and threatened me about contacting the credit company if I did not pay the amount. I emailed them back requesting a detail bill as to how the amount went from $90.00 then $286.00 and then $267.00.

They never made the adjustment form the original $90.00 to the billing of $141.00. I never requested any additional services like HBO, any sports channels, Startz or any other services.

Product or Service Mentioned: Directv Tv Package.

Reason of review: Problems with payment.

Monetary Loss: $167.

Preferred solution: Let the company propose a solution.

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