Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Was overcharged, double charge, was taken 50% off total, and then added back on in , making incorrect total, have not recevied call back from manager as told, that they were sorry and this would be resolved, with correct amount. Still waiting while, still being billed incorrectly, been with direct tv for over 16 years, and never had a problem to speak with manager, since they merge with at&t, I request to speak with manager, and after more than two hours, days, still no manager, to fix this, help manager please

Product or Service Mentioned: Directv Tv Service.

Reason of review: Problems with payment.

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