Medford, Oregon
7 comments

I am just so sick and tired of all the whiners and cry babbies. So, On behalf of DirecTv, I am hereby authorized to send each and every account that has outstanding balances to CBE for collections. This is my job. Pay your bills on time and in full, and we would not have to do this. Being poor/broke is not an excuss, you ordered the service, you pay the bill.

Scott West

DirecTv

Albany, OR

1-541-926-4635 Field Office

1-360-885-9669 Regional Office

1-541-936-1908 Office

1-800-531-5000 Customer Service

Product or Service Mentioned: Directv Tv Service.

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Anonymous
#441851

When the consummer line has MORE posts on it by the company employees complaining about the customers.......I M U S T wonder..

1.why r they here?

2.why do they HAVE that kind of time

3.who is P A Y I N G or providing support to them for their time consuming effort

4. W H Y does direct tv N E E D to hire people to keep the real issues down on the reading lists on these sites?????

5. I was overcharged R E P E A T E D L Y...

6. UNDERCHARGED??????? never

7. they said they made multiple mistakes....

8. WHY they r not as tolerate of the consumers mistakes as we have to be....

9. WHY the consumer can't say I am sorry.... we'll correct that N E X T month.... apologize about keeping your money and trying to use the SAME methods as u to repay.... like keeping your money for another 30 days direct charges....

10. why direct tv is NOT required to refund immediately or pay INTEREST or OVERCHARGE fees when they r wrong?????

ME THINKS that DIRECT's employees have much to much time on their hands to complain about the prosperity of working :cry , to complain :upset :upset :( :( :sigh about the people who are oversold, never undercharged....and who r victims of the economy; NO JOBS like the DIRECT tv employees experience ...they r employed :x

so who else thinks it is funny they have to bombard THIS website to keep our posts off the main page??????

TYPE IN GUYS..... EXPRESS YOURSELF...ANYBODY OUTTHERE underCHARGED?????

Anonymous
#439255

DireTV Overcharged us thousands of dollars, on a credit card that they were not authorized to use. The card was used to setup the account only, no payment authorizations were made.

Anonymous
#125341

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

Anonymous
#39615

Hey Scott... Learn how to spell EXCUSE *** Scott is a perfect example that all you need is a pulse to be hired by directtv.

Anonymous
#38505

I tried to pay my bill they will not except payment. I don't understand, I have used the same card everytime and I have the money on the card.

I called my card holder they said it has to be their system. And I just used my card before I tried to pay.

I think its time to move on. I have never had a problem with directv until 9-30-2008.

Anonymous
#33958

What an ***! Do you really think everyone that gets turned in for collections is because they are poor or broke? How about all the people that order service from your company that get scammed and screwed as soon as the order is placed? Don't say you don't know it is true.

Screw the consumer and then harass them until they pay the trumped up charges or else. Or else they get turned in to collection agencies. for more harassment.

Class action suit coming your way *** wipe.

DirecTV SUCKS!!!

DirecTV SUCKS!!!

DirecTV SUCKS!!!

DirecTV SUCKS!!!

DirecTV SUCKS!!!

DirecTV SUCKS!!!

DirecTV SUCKS!!!

DirecTV SUCKS!!!

Anonymous
#25963

shut the *** up u ***