DIRECTV - Paying bill not successful- they don’t want my $$$
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New ReviewerDirecTV customer since 1994 and been very happy/ content with programming. Been paying via online for many years - always use the one-time payment option and enter bank acct info.
NEVER any issues. Recently, with my April payment I receive a msg no confirmation # avail and then an email thanking me for my payment. I paid my bill 4/27/21. I thought all was good.
Then after vacation I received an email indicating my bill was due. What? No- I paid before vacation. Paid on line again 5/9/21 and again no conf # avail .
Then I called Customer Serv. Spoke with live person and gave my acct info they provided their ID # as conf #. And told me to check my account after 24 hours. On 5/15/21 Did all of that again and called my bank to inquire if there was any attempt to collect from my bank acct.
Bank indicated that there was no issue. I have attempted to pay online and ultimately call customer service on 5/17, 5/24, 5/27, on 5/28 I had an online chat with Frank- he couldnt help, but sent links via email. On 6/7 I spoke with 3 people and finally requested a supervisor to call. Francis claimed my issued was being elevated and that a supervisor would call me back within 24 hours.
As of 6/11 no call back yet. Today 6/14, I attempted to pay as mentioned above via the mobile app (now 3 months worth). Each time I call they adjust for late fees etc, apologize because Im having a hard time (hard time?!? WTF I've been doing it this way for years.......)Additionally, each time Ive called they can reference my acct and verify my story - thankfully they keep notes on my acct and calling activity.
After ALL THAT I would think that DirecTV would think hey- we have a problem here - this lady keeps calling with the same complaint and providing her account info - yet her account still shows a balance due. I have spent hours on the phone and online. I just want to be confident that my bill is paid. I will be very upset (pissed off royally) if my service gets cut off OR if my credit score is effected.
I am convinced that there is a problem on their end as I have attempted to pay via their website, I have given my payment info to live people, I have attempted via their mobile app, and I have used the helpful links they have sent via email. I want resolution quickly and assurances that whatever is broken is fixed. Please help - Im beyond frustrated.
Any other recommendations other than canceling? thank you email for my payment5/27, a
Preferred solution: I want to know why my payment is not being accepted..
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