Simonton, Texas
1 comment
Not resolved

I called direct tv today to ask that a hold be put on my account.I explained my house is under 3 feet of water, so no one is watching tv and would not be for some time.

I was told that I needed to bring my account up to date before they could hold. I told them that I had standing electronic payment that was made 5/27 and offered to send them the wellsfargo proof of payment.

Not good enough.   Paying flood related expenses does not allow me to DUPLICATE pay for non-essential service.Extremely poor way to treat longstanding customer in distress.

I didn't like: How they could care less.

Review #856844 is a subjective opinion of a user.

PRODUCT OR SERVICE
Directv Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Change in your policy. Not a nice way to treat long standing customers during a disaster. Customer relationships work BOTH ways.

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Mr William
#1196550
People just need to face the truth, AT&T and DirecTv don't give a rats *** about you. They are scamming so many people that they feel there is an endless supply. (Sort of sounds like the way our government is also run, doesn't it?)

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