Directv - Poor Customer Relationship
I called direct tv today to ask that a hold be put on my account.I explained my house is under 3 feet of water, so no one is watching tv and would not be for some time.
I was told that I needed to bring my account up to date before they could hold. I told them that I had standing electronic payment that was made 5/27 and offered to send them the wellsfargo proof of payment.
Not good enough. Paying flood related expenses does not allow me to DUPLICATE pay for non-essential service.Extremely poor way to treat longstanding customer in distress.
I didn't like: How they could care less.
Review #856844 is a subjective opinion of a user.