Saint Louis, Missouri
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
1 comment

service issues with a bad SWIM box. All DTV wants is for you to pay for monthly service insurance for equipment you don't even own.

Spent a number of days explaining problem then waiting until a person types info on computer only to find out that the next department can't access that information. Escalating to another department resulted in an email falsely stating they tried to contact me. Call log through phone system shows that my phone never received a call from any DTV department. 2 hours on hold with 5 different people to cancel.

Gave up and called American Express. No problem, credit to my account and DTV barred from charging account.

Reason of review: all of the above.

Directv Pros: Having tv when it does work.

Directv Cons: No responsibility for their equipment, Cancelation process.

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Anonymous
#1027035

You think so but what American express won't tell you is that block is only until DirecTV sends the agreement then they will allow the charge because you already signed away the right to block charges read section 5