We experienced our first problem on Sunday evening. Error 771.
Seems the satellite was not communicating with our receiver. We spoke to a rep and were unable to resolve the issue over the phone. OK so that happens, no huge deal. UNTIL I was informed that we could not get a service call scheduled for 4 days.
Unbelievable, no tv for 4 days. We live in Louisville, Ky. not some small rural county where there aren't many service techs around. This is UNACCEPTABLE.
If TWC offers a contract buyout, we are going back to them in a minute. BEWARE, when dish goes out, your whole house goes out.
AND they do nothing to try to expedite and resolve the issue.
Reason of review: Poor customer service.
Preferred solution: Send a technician today. .
Directv Pros: Reception and quality of picture.
Directv Cons: Long wait time.