Wallkill, New York
Not resolved
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Can't wait to go back to cable at the discounted price. !!!

Got it in writing on my "New Customer Sales Order that i was to get the first season of NFL Ticket free. Written-in by the Sales Rep. Chris Scalia. The season begins but no NFL ticket as the sales rep made a mistake since the Select Package i initially signed up for doesn't qualify for the Free NFL Ticket for the first season.

10 days later i upgraded to the Choice Package which does allow the free NFL Ticket. You think Direct TV would stand behind what their sales rep promises in writing but NO. I am SOL. See you in small claims court direct tv.!!!!

Easy judgement in favor of the plaintiff. OBTW, sister is my lawyer, no charge ,,,,,,,,

Product or Service Mentioned: Directv Tv Package.

Reason of review: written in sales order to receive free nfl ticket but not received.Sales rep made a mistake by promising in writing the free NFL 2015 ticket. Sales rep words written on initial sales contract are not honored by direct tv. .

Monetary Loss: $250.

Preferred solution: Deliver product or service ordered.

Directv Pros: Great technical support.

Directv Cons: Doesnt honor written sales rep.

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It is in the fine print that the NFL Sunday ticket auto renews learn to read your ***. And it is in your lease you cannot sue has to be settled by a third party arbitration


Arbitration is fine. In any case when the sales rep writes that the NFL ticket is included for free, the company should honor the written statements made on the sales work order that I signed.