I signed up with DirectTV in July, 2013. They promised me my package would be $34.99 (regularly $64.99) with a $31.00 rebate applied each month.
I waited for the rebate to be applied and it never was. I called in December and they said they were applying for the rebate for me and it would be credited to my account. January I called back and was told they were going ahead and applying the credit to my account. I called back today and was told they cannot go back and apply the rebate retroactively.
Thus, I have been billed without any type of discount ever since I signed up SEVEN months ago--they even had the nerve to charge me a late charge on my statements whenever the amounts I was being billed were excessively higher than what I had budgeted for. They said they will apply the rebate going forward, but all that does is help from here on out it doesn't help that I was billed excessively 6 months before that! They want me to pay them $174.17 this month when if they had applied the rebates as I was told they would, I would have at least $180 in rebate credits!!
They've been telling me that they were going to credit my acct for the past 3 months, why would I believe them now??? They even have it documented that their representatives told me I would get the rebate retroactively, but now they deny being able to do that even though that is what I was told by their representatives.
I'm disconnecting as of midnight!! DON'T BELIEVE WHAT THEY SAY!!!!!
Product or Service Mentioned: Directv Rebate.
Monetary Loss: $200.