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Top Question

beIN Sports

We had beInSports on channel 620; but lately we cannot access the program. Why?

2 answers
Garry Leigh
#1755935
As stated on multichannel.com, DIRECTV dropped beIN Sports from their channel lineups in a dispute over pricing and packaging.
To get more information about this issue, please contact the DIRECTV customer care team by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.

You may also try to reach out to the company support via its social networks.
Anonymous
#1611616

Att dropped the channel

View more answers (1)

Service

When are you going to restore local channel El Paso, TX if you can't answer I will probably change services.

1 answer
Garry Leigh
#1755923
As stated in the Local DIRECTV Packages and Channels in the El Paso article, DIRECTV offers 12 local channels in El Paso, Texas, including
  • ABC (KVIA)
  • AZA (AZA)
  • CBS (KDBC)
  • CW (CW)
  • ETV (KSCE)
  • FOX (KFOX)
  • NBC (KTSM)
  • PBS (KCOS)
  • PBS (KRWG)
  • TMO (KTDO)
  • UMA (KTFN)
  • UNI (KINT)

To get more information about local channels, please contact the DIRECTV Existing Customer Support team by phone at 1-800-531-5000. General support is available daily, 8am – 12am ET. Technical support is available 24 x 7.
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are we ever going to get cbs back

1 answer
Ann McDonald
#1727108

It is better to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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No CBS again

Are you going to get CBS back before September?

1 answer
Ann McDonald
#1723781

It is better to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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When are we getting channel 6 back.

At&t Direct TV are arguing money when its customers pay the price. We lost channel 6 and any it back asap

1 answer
Ann McDonald
#1718816

Please try to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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ME TV

why was ME TV deleted from our channel lineup????? Please bring it back. One of a few decent channels on TV anymore.

1 answer
Garry Leigh
#1755924
As stated on metv.com, ME TV is added to the Direct TV channel line-up only in some locations. You can watch MeTV on the following stations:
  • New York - DirecTV - 33
  • Atlanta - DIRECTV - 32
  • Los Angeles - DirecTV - 20 / 54 / 961

To get more information about ME TV on Direct TV, please contact the Direct TV customer care team for assistance. You may try to reach out to them by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.
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On what channel is the SF Giants Games ?

1 answer
Garry Leigh
#1755926
Unfortunately, DIRECTV does not provide any information about SF Giants Games channels on the company website. Please contact the DIRECTV customer care team for assistance.

You may try to reach out to them by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.

You may also contact the DIRECTV support via the company's social networks.
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How can I remove subtitles fro my Direc TV

1 answer
Garry Leigh
#1755927
According to the help articles on techwalla.com, to remove subtitles in DirecTV, you should:
  • Press the yellow button on your DirecTV remote, which should be located underneath the arrow keys, to bring up the on-screen menu.
  • Press the right arrow until you are highlighting the "CC" menu.
  • Press the down arrow to highlight the "Off" option that appears as one of three options under the "CC" menu.
  • Press the "Select" button, located in the middle of the arrow keys, to make this selection. Your DirecTV subtitles should now be disabled.
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Direct tv

They have not contacted me at all.

1 answer
HelpCenter_PissedConsumer
#1623270
If you need any assistance, you may contact Direct TV Help Center at 800-531-5000. General support is available every day from 8 a.m.to 12 a.m.

EST.

Technical support is available 24/7. You can also get help by their website-based chat service.
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Shipping Label

I went to directv.com/recyle, but cannot find instructions how to print a pre-paid shipping label. Is there a site in the Monroevill area that I can drop off the box?

1 answer
Garry Leigh
#1755929
As stated on the AT&T Community Forums, if you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.
To return the equipment, please go to a FedEx or UPS location with your account #.

No need to bring a box or label, the equipment should be boxed it up & shipped out at no charge.


If you are charged for the equipment you have returned or there is not a FedEx or UPS location within 10 miles of you, please contact the DIRECTV or AT&T customer care teams.
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My service

Why is my tv is telling me to refresh when I do it don't work

1 answer
Garry Leigh
#1755931
As stated on att.com, refresh is logging into your account on the website and requests a signal sent down to 'refresh' the service authorizations to your box. Makes sure your box has the up to date info on all the channels and services (HD, DVR, etc) it is authorized for.

This only is done as part of some troubleshooting steps, or if you get a message on the screen specifically saying to refresh.

To refresh your equipment:
  • Go to the Account overview and select My DIRECTV.
  • Choose Manage my plan then Manage and learn about equipment.
  • Select the Refresh receiver. Wait 5 minutes.
  • Your DIRECTV service may be interrupted during the refresh process.

  • After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver.
  • If you have any problems or questions when refreshing your DIRECTV equipment, please contact the company support by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.

    General support is available daily, 8am – 12am ET. Technical support is available 24 x 7.

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How much longer will it be before ksl-nbc will return

It's been over a week. I'm just wondering how much longer it might be to workout a contract agreement.

Seems like the message could update to show some kind of progress. I can use a antenna to pick up local stations for free so I'm questioning paying for tv that I can't watch a station I watch frequently.

1 answer
Garry Leigh
#1755936
As stated on sltrib.com, KSL and DIRECTV have settled their dispute. The NBC affiliate returned to the satellite provider’s lineup in April 2019.


To get more information about the KSL channel, please contact the DIRECTV customer care team by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.

Please note that general support is available daily, 8 am – 12 am ET.
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Ksl channel

Why does Direct Tv no longer carry channel 5

1 answer
Garry Leigh
#1756594
There is an article 'After almost 8 months, KSL is back on DirecTV' on sltrib.com which states that KSL-Channel 5 is available on DIRECTV starting from April 2019.
If you have any questions about the DIRECTV local channels in your area, please contact the company customer care team by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.


Please note that the general support is provided daily, 8am – 12am ET.
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Phone number on tv that stays

What happened to the notification that some one called on the tv if I am not home you have failed to keep that on. Why do you always mess up with the "as one of the older crowds" and original crowd member 13 years of your company please put it back on as that helps those of us that really appreciate that service.

1 answer
Garry Leigh
#1756595
As stated on techwalla.com, if your calls are not displaying, you may try to:
  • Plug the RJ11 cable provided with your DIRECTV receiver into the "PHONE JACK" connection on the back of the unit.
  • Plug the other end of the cable into a phone jack.
  • Turn on the DirecTV receiver and your television.
  • Press the "MENU" button on the remote, and select "Caller ID & Msgs."
  • Choose "Edit Settings" and select "Caller ID."
  • Open the "Notification" tab, and verify the feature is set to "On."

If you still have any issues with the Caller ID service, please contact the DIRECTV customer care team by phone at (800) 531-5000 (toll-free number). Please note that technical support is provided 24 x 7.
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Caller I D

Lost my caller I D. How do I get it back?

1 answer
Garry Leigh
#1756597
The issue with Caller ID is discussed on forums.att.com.

The DIRECTV customer says that if you have the HR44 that has already received the GUI update, then there is no way to get the caller ID back.

The feature hasn't been supported in years, new boxes have no phone jack, so new GUI has no menu option for it and expected to remove software in later updates fully.

If you have any box before HR44 that has the phone jack, they keep the old GUI so Caller ID can still be enabled. You should go to the Extras section of your menu and select Caller ID to manage it.

Please contact the DIRECTV customer care team to get more information about the Caller ID service.
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New directv upgrade

Hi, just got the upgrade last Friday, is there a way to set the programs to show up in the future, like 2 hours from now without all that recording stuff? The old one worked fine on this.

1 answer
Garry Leigh
#1756598
Unfortunately, DIRECTV does not provide any information on how to set the programs to show up in the future on the company website.

As stated on forums.att.com, you can set up a "Watch and Record" list for future programs using the DIRECTV search parameters.


To get more details about this service, please contact the DIRECTV customer care team by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.


The general support is available daily, 8am – 12am ET.
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TLC Channel

My TLC channel constantly has interference flashes. It is the same on both tics and even the commercials on that channel.

Have tried resetting quite a few times. Results are the same.

Only on this tlc channel, no others. What's up DIRECTV????

1 answer
Garry Leigh
#1756604
It is better to call DirecTV's technical support line at (800) 531-5000 (toll-free number) to find out possible reasons for interference flashes on your TLC channel, and how to cope with this problem.
You may also try to reach out to the company customer support by sending an email with your comments to directv@cm.directv.com.

Please note that technical support is provided 24 x 7.
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Questions 17