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Top Question
#64293

Why does the direct light go from green to orange and back to green?While on light goes fromgreen to orange and then back. Shows are not affected. Is this normal for the box?

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Answer:
by #2005385

According to dbstalk.com solid green indicates a good healthy MoCA connection. Solid orange (amber) indicates a poor MoCA connection. Blinking orange (amber) indicates no MoCA connection at all.

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Question:
#60740

Does DirecTV remote have a sleep setting.

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Answer:
by #1976826

The DirecTV Remote does not include a button to access the sleep feature of a TV, you will need to use. If you want to fall asleep in front of the TV, you'll probably want to use your TV's sleep timer instead.

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Question:
#53341

When will I get my Visa rewards card.

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Answer:
by #1937965

As stated at directv.com, you should receive an email or letter with redemption requirements. Redemption should be made within 75 days from the reward notification mail or email date. Reward Card should be delivered within 3-4 weeks after redemption to customers who maintain qualifying service from installation/activation date and through reward fulfilment. Card expires at month-end 6 months after issuance.
To get more information about the Directv reward card, please contact the Directv customer care team:
  • by phone at (800) 531-5000 (toll-free number within the United States);
  • via the company's social networks;

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Question:
#42271

If I buy a new directv receiver online, will Directv authorize it to make it work?I called them to tell them one receiver wasn’t working properly. I thought they would send a new one.

Instead they said a new receiver would cost two hundred dollars.

I bought a brand new one with a card for one hundred dollars. Now Directv says they can’t set it up to work because it didn’t come from them

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Answer:
by #1878637


According to DirectTV FAQs since 01.01.2019 DirecTV does not allow customers to self activate the receivers purchased online. You will need a DirectTV authorized dealer to create an activation code.

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Question:
#40303

How difficult is it to switch TVs from one room to another?One of our regularly used TVs is not working and I would like to replace it with a television from another room. Is it a matter of unhooking on and reconnecting to the other?

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Answer:
by #1869060

According to the 'Connect your DIRECTV receiver to an SDTV' article posted at att.com, to connect your DIRECTV to a new TV with a coaxial cable, please follow these steps:
  • plug one end of the cable into the coaxial port on the back of the DIRECTV receiver and the other end into the coaxial port on your TV;
  • tune TV to channel 3 or 4 to receive a DIRECTV service signal.

To get more information about your DIRECTV plan, please contact the DIRECTV customer care team by phone at (800) 531-5000 or via the support form on the PissedConsumer website.
Support is provided 8AM – 12AM ET

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Question:
#23856

My power went out and now it's back on but the directv control doesn't work?

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Answer:
by #1777022

According to sonusatellite.com try to reset your receiver. Find and press the reset button to reset your DIRECTV receiver. Unplug the receiver’s power cord from the electrical outlet. Please wait 15 seconds before plugging it back in. If a receiver reset was not successful, reset Direct TV remote.
1) Press “MENU.”
2) Arrow down to “Settings & Help” and press “SELECT.”
3) Arrow over to “Settings” and press “SELECT.”
4) Arrow down to “Remote Control” and press “SELECT.”
5) Make sure “Reset Remote” is highlighted.

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Question:
#21415

Service.

When are you going to restore local channel El Paso, TX if you can't answer I will probably change services.

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Answer:
by #1755923

As stated in the Local DIRECTV Packages and Channels in the El Paso article, DIRECTV offers 12 local channels in El Paso, Texas, including
  • ABC (KVIA)
  • AZA (AZA)
  • CBS (KDBC)
  • CW (CW)
  • ETV (KSCE)
  • FOX (KFOX)
  • NBC (KTSM)
  • PBS (KCOS)
  • PBS (KRWG)
  • TMO (KTDO)
  • UMA (KTFN)
  • UNI (KINT)

To get more information about local channels, please contact the DIRECTV Existing Customer Support team by phone at 1-80*-531-5000. General support is available daily, 8am – 12am ET. Technical support is available 24 x 7.

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Question:
#20536

are we ever going to get cbs back.

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Answer:
by #1727108

It is better to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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Question:
#20306

No CBS again.

Are you going to get CBS back before September?

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Answer:
by #1723781

It is better to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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Question:
#20151

When are we getting channel 6 back.At&t Direct TV are arguing money when its customers pay the price. We lost channel 6 and any it back asap

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Answer:
by #1718816

Please try to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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