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Donna A Vzj

Why does the direct light go from green to orange and back to green?

Top question

While on light goes fromgreen to orange and then back. Shows are not affected. Is this normal for the box?

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Garry Leigh

Telecommunications Expert

According to dbstalk.com solid green indicates a good healthy MoCA connection. Solid orange (amber) indicates a poor MoCA connection. Blinking orange (amber) indicates no MoCA connection at all.

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Jan C Qyg

Does DirecTV remote have a sleep setting

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Garry Leigh

Telecommunications Expert

The DirecTV Remote does not include a button to access the sleep feature of a TV, you will need to use. If you want to fall asleep in front of the TV, you'll probably want to use your TV's sleep timer instead.

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Terry B Tvj

When will I get my Visa rewards card

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Garry Leigh

Telecommunications Expert

As stated at directv.com, you should receive an email or letter with redemption requirements. Redemption should be made within 75 days from the reward notification mail or email date. Reward Card should be delivered within 3-4 weeks after redemption to customers who maintain qualifying service from installation/activation date and through reward fulfilment. Card expires at month-end 6 months after issuance.
To get more information about the Directv reward card, please contact the Directv customer care team:
  • by phone at (800) 531-5000 (toll-free number within the United States);
  • via the company's social networks;

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Mike P Wny

If I buy a new directv receiver online, will Directv authorize it to make it work?

I called them to tell them one receiver wasn’t working properly. I thought they would send a new one.

Instead they said a new receiver would cost two hundred dollars.

I bought a brand new one with a card for one hundred dollars. Now Directv says they can’t set it up to work because it didn’t come from them

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Garry Leigh

Telecommunications Expert


According to DirectTV FAQs since 01.01.2019 DirecTV does not allow customers to self activate the receivers purchased online. You will need a DirectTV authorized dealer to create an activation code.

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Diane Vel

How difficult is it to switch TVs from one room to another?

One of our regularly used TVs is not working and I would like to replace it with a television from another room. Is it a matter of unhooking on and reconnecting to the other?

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Garry Leigh

Telecommunications Expert

According to the 'Connect your DIRECTV receiver to an SDTV' article posted at att.com, to connect your DIRECTV to a new TV with a coaxial cable, please follow these steps:
  • plug one end of the cable into the coaxial port on the back of the DIRECTV receiver and the other end into the coaxial port on your TV;
  • tune TV to channel 3 or 4 to receive a DIRECTV service signal.

To get more information about your DIRECTV plan, please contact the DIRECTV customer care team by phone at (800) 531-5000 or via the support form on the PissedConsumer website.
Support is provided 8AM – 12AM ET

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Lahoma Itu

My power went out and now it's back on but the directv control doesn't work?

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Garry Leigh

Telecommunications Expert

According to sonusatellite.com try to reset your receiver. Find and press the reset button to reset your DIRECTV receiver. Unplug the receiver’s power cord from the electrical outlet. Please wait 15 seconds before plugging it back in. If a receiver reset was not successful, reset Direct TV remote.
1) Press “MENU.”
2) Arrow down to “Settings & Help” and press “SELECT.”
3) Arrow over to “Settings” and press “SELECT.”
4) Arrow down to “Remote Control” and press “SELECT.”
5) Make sure “Reset Remote” is highlighted.

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Kevin j Yhx

Service

When are you going to restore local channel El Paso, TX if you can't answer I will probably change services.

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Garry Leigh

Telecommunications Expert

As stated in the Local DIRECTV Packages and Channels in the El Paso article, DIRECTV offers 12 local channels in El Paso, Texas, including
  • ABC (KVIA)
  • AZA (AZA)
  • CBS (KDBC)
  • CW (CW)
  • ETV (KSCE)
  • FOX (KFOX)
  • NBC (KTSM)
  • PBS (KCOS)
  • PBS (KRWG)
  • TMO (KTDO)
  • UMA (KTFN)
  • UNI (KINT)

To get more information about local channels, please contact the DIRECTV Existing Customer Support team by phone at 1-80*-531-5000. General support is available daily, 8am – 12am ET. Technical support is available 24 x 7.

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peter l Dux

are we ever going to get cbs back

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Ann McDonald

Shopping Expert

It is better to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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Dennis N Tww

No CBS again

Are you going to get CBS back before September?

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Ann McDonald

Shopping Expert

It is better to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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Sharon W Ayh

When are we getting channel 6 back.

At&t Direct TV are arguing money when its customers pay the price. We lost channel 6 and any it back asap

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Ann McDonald

Shopping Expert

Please try to contact Directv customer service by phone at 800-531-5000 or send an email at directv@cm.directv.com

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Carolyn J Asf

ME TV

why was ME TV deleted from our channel lineup????? Please bring it back. One of a few decent channels on TV anymore.

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Garry Leigh

Telecommunications Expert

As stated on metv.com, ME TV is added to the Direct TV channel line-up only in some locations. You can watch MeTV on the following stations:
  • New York - DirecTV - 33
  • Atlanta - DIRECTV - 32
  • Los Angeles - DirecTV - 20 / 54 / 961

To get more information about ME TV on Direct TV, please contact the Direct TV customer care team for assistance. You may try to reach out to them by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.

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Deadrick Mff

On what channel is the SF Giants Games ?

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Garry Leigh

Telecommunications Expert

Unfortunately, DIRECTV does not provide any information about SF Giants Games channels on the company website. Please contact the DIRECTV customer care team for assistance. You may try to reach out to them by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com. You may also contact the DIRECTV support via the company's social networks.

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Roy M Zzm

How can I remove subtitles fro my Direc TV

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Garry Leigh

Telecommunications Expert

According to the help articles on techwalla.com, to remove subtitles in DirecTV, you should:
  • Press the yellow button on your DirecTV remote, which should be located underneath the arrow keys, to bring up the on-screen menu.
  • Press the right arrow until you are highlighting the "CC" menu.
  • Press the down arrow to highlight the "Off" option that appears as one of three options under the "CC" menu.
  • Press the "Select" button, located in the middle of the arrow keys, to make this selection. Your DirecTV subtitles should now be disabled.

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Debra A Zoq
Verified Reviewer

Direct tv

They have not contacted me at all.

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PissedConsumer Official
On Behalf of PissedConsumer Help Center

If you need any assistance, you may contact Direct TV Help Center at 800-531-5000. General support is available every day from 8 a.m.to 12 a.m. EST. Technical support is available 24/7. You can also get help by their website-based chat service.

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Hanna S Kpg

Shipping Label

I went to directv.com/recyle, but cannot find instructions how to print a pre-paid shipping label. Is there a site in the Monroevill area that I can drop off the box?

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Garry Leigh

Telecommunications Expert

As stated on the AT&T Community Forums, if you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.
To return the equipment, please go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment should be boxed it up & shipped out at no charge.

If you are charged for the equipment you have returned or there is not a FedEx or UPS location within 10 miles of you, please contact the DIRECTV or AT&T customer care teams.

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Chandra D Scl

My service

Why is my tv is telling me to refresh when I do it don't work

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Garry Leigh

Telecommunications Expert

As stated on att.com, refresh is logging into your account on the website and requests a signal sent down to 'refresh' the service authorizations to your box. Makes sure your box has the up to date info on all the channels and services (HD, DVR, etc) it is authorized for. This only is done as part of some troubleshooting steps, or if you get a message on the screen specifically saying to refresh.
To refresh your equipment:
  • Go to the Account overview and select My DIRECTV.
  • Choose Manage my plan then Manage and learn about equipment.
  • Select the Refresh receiver. Wait 5 minutes.
  • Your DIRECTV service may be interrupted during the refresh process.
  • After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver.
  • If you have any problems or questions when refreshing your DIRECTV equipment, please contact the company support by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com. General support is available daily, 8am – 12am ET. Technical support is available 24 x 7.

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Maureen O Fim

beIN Sports

We had beInSports on channel 620; but lately we cannot access the program. Why?

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Garry Leigh

Telecommunications Expert

As stated on multichannel.com, DIRECTV dropped beIN Sports from their channel lineups in a dispute over pricing and packaging.
To get more information about this issue, please contact the DIRECTV customer care team by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com. You may also try to reach out to the company support via its social networks.

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Deon V

How much longer will it be before ksl-nbc will return

It's been over a week. I'm just wondering how much longer it might be to workout a contract agreement.

Seems like the message could update to show some kind of progress. I can use a antenna to pick up local stations for free so I'm questioning paying for tv that I can't watch a station I watch frequently.

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Garry Leigh

Telecommunications Expert

As stated on sltrib.com, KSL and DIRECTV have settled their dispute. The NBC affiliate returned to the satellite provider’s lineup in April 2019.
To get more information about the KSL channel, please contact the DIRECTV customer care team by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com. Please note that general support is available daily, 8 am – 12 am ET.

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Trudy m Nhf

Ksl channel

Why does Direct Tv no longer carry channel 5

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Garry Leigh

Telecommunications Expert

There is an article 'After almost 8 months, KSL is back on DirecTV' on sltrib.com which states that KSL-Channel 5 is available on DIRECTV starting from April 2019.
If you have any questions about the DIRECTV local channels in your area, please contact the company customer care team by phone at (800) 531-5000 (toll-free number) or by email at directv@cm.directv.com.
Please note that the general support is provided daily, 8am – 12am ET.

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Diana T Uqo

Phone number on tv that stays

What happened to the notification that some one called on the tv if I am not home you have failed to keep that on. Why do you always mess up with the "as one of the older crowds" and original crowd member 13 years of your company please put it back on as that helps those of us that really appreciate that service.

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Garry Leigh

Telecommunications Expert

As stated on techwalla.com, if your calls are not displaying, you may try to:
  • Plug the RJ11 cable provided with your DIRECTV receiver into the "PHONE JACK" connection on the back of the unit.
  • Plug the other end of the cable into a phone jack.
  • Turn on the DirecTV receiver and your television.
  • Press the "MENU" button on the remote, and select "Caller ID & Msgs."
  • Choose "Edit Settings" and select "Caller ID."
  • Open the "Notification" tab, and verify the feature is set to "On."

If you still have any issues with the Caller ID service, please contact the DIRECTV customer care team by phone at (800) 531-5000 (toll-free number). Please note that technical support is provided 24 x 7.

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