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93 comments

This has happened repeatedly. I know I have some show recorded. But then when I go to the recordings list its not in the list. To recover it I do the receiver reset.

Menu->Settings->Reset Options->Restart this receiver

The missing recordings reappear after the box reboots. So far every time. Of course any in progress recordings are lost when I do this and it takes several minutes. But then the recordings disappear again. Repeat.

Dont you clowns test your code b4 release?

Product or Service Mentioned: Directv Receiver.

Reason of review: Bad quality.

Company wrote 0 private or public responses to the review from Jul 09.
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Anonymous
#1609420

Worked for me! Thanks!

Anonymous
#1608557

Been happening to me for a while now. They sent me a new box signing the Genie might be bad.

Hooked up the new one last week and today it happened again. Had to reboot to get the shows o just recorded on the new box back

Anonymous
#1606650

I've found an easy work-around to fix this for the Genie. 1) Press List.

2) Select any show on the DVR where you have multiple episodes and press enter to see the episode list. 3) Press the left arrow button to return to the full list.

All programs should return to the full list. It's worked every time I've tried it.

Anonymous
to RP #1610745

Worked.

Anonymous
to RP #1610862

That works!!!!

Anonymous
#1606238

Amen!

Anonymous
#1604483

I just found another bug in the Genie DVR software. It happens if you have gone backward on the recording time while watching a program.

Then, if you go to "Guide" it will show the channel selected at that same (past) time, even though it displays the current time and shows a vertical line at the current time. You can't get Guide to display the current time programming without displaying the channel and doing fast forward to current time.

ATT/DIRECTV has really fouled up the Genie DVR, more than sufficiently outrageous to warrant going back to cable. Of course, the new management really doesn't care.

Anonymous
#1603561

Just started for me this morning. If I change the way I sort the list some things come back and others disappear.

If I list alphabetically then it only shows through the letter "F". The whole thing is ridiculous.

Anonymous
#1603150

Same problem here!

Anonymous
#1602897

Same problem here too. I noticed that the client devices will show the shows, but the main DVR won’t show all the shows until the entire system is rebooted. Seriously considering dumping Directv for Cable again.

Anonymous
#1601820

Same Cr** here. Amazing ATT is willing to discredit their services to sooooo many consumers. With so many options and cord cutting becoming a regular threat it is difficult to understand their complacency.

Anonymous
to Ren4dog #1602727

I've been very annoyed by this problem for some time. I think DIRECTV customers and users are just the latest victims of the evils of current corporate culture.

AT&T is a giant corporation that after acquiring it has screwed up DIRECTV, but the AT&T management doesn't really care. After all, DIRECTV is just a relatively small recent corporate acquisition that they can bleed for profits while firing half its staff, probably starting with the programmers who built and understand the DVR software.

Anonymous
#1601791

Pathetic. Everyone should get a refund as we are not getting the product we signed a contract for.

We are holding up our end, we pay our bills. They are not.

Anonymous
#1601382

Same problem of course. If you were not aware of this there IS a work-around but it IS clumsy and a pain; all of them are still there if you go to the manage recordings tab and then the recording history tab. You do have to scroll through everything you've recorded to find what you're looking for but at least you can still find it.

Anonymous
to Garyd #1605067

I just tried this. They don't show up there, either...

I know they are still on the DVR due to the amount of space consumed.

But can't find them... This just happened to me for the first time about a week ago (around Thanksgiving).

Anonymous
to JB #1606649

I've found an easy work-around to fix this for the Genie. 1) Press List.

2) Select any show on the DVR where you have multiple episodes and press enter to see the episode list. 3) Press the left arrow button to return to the full list.

All programs should return to the full list. It's worked every time I've tried it.

Anonymous
#1601265

This has happened to us ever since AT&T took over. We have to reset our box every other day just to be able to play programs that we recorded.

Calling for support is of no help. I am waiting to be “out of contract”.

Anonymous
#1601100

I have done this twice in three days. Tonight I called DirecTV and demanded a billing credit because the service does not work as advertised.

I got a tiny credit. I think I will try to do this every couple of weeks until the bug is fixed.

Anonymous
#1600146

we have 2 tvs that are connected so whatever is recorded on one is recorded on the other. There have been times when the family room tv does not have recordings that was listed and then disappear and I would find the missing shows on the bedroom TV.

Weird!!! I hate DIRECT TV since they changed the format, don't see any improvements just more problems!!

Our problem is that we live in the country and there are no cable hook ups. We have to depend on a dish, so we very limited on what we can do!!!!!

Anonymous
#1599658

I too am having the same problem.

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