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This has happened repeatedly. I know I have some show recorded. But then when I go to the recordings list its not in the list. To recover it I do the receiver reset.

Menu->Settings->Reset Options->Restart this receiver

The missing recordings reappear after the box reboots. So far every time. Of course any in progress recordings are lost when I do this and it takes several minutes. But then the recordings disappear again. Repeat.

Dont you clowns test your code b4 release?

Product or Service Mentioned: Directv Receiver.

Reason of review: Bad quality.

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Worked for me! Thanks!


Been happening to me for a while now. They sent me a new box signing the Genie might be bad.

Hooked up the new one last week and today it happened again. Had to reboot to get the shows o just recorded on the new box back

to Beav72079 #1624787

I just got a replacement Genie to try and solve my disappearing recordings. The new hardware didn't solve the problem.

It's obviously a software issue that began with the last major upgrade. How can you not fix the product you are selling.

It's been about ½ of a year. What other company would you continue to pay if their product was defective?


I've found an easy work-around to fix this for the Genie. 1) Press List.

2) Select any show on the DVR where you have multiple episodes and press enter to see the episode list. 3) Press the left arrow button to return to the full list.

All programs should return to the full list. It's worked every time I've tried it.

to RP #1610745


to RP #1610862

That works!!!!

to RP #1613977

I've been trying what you said, but it isn't working for me at all.

to RP #1619406

Worked for us. Thank you

to RP #1622157

Actually worked first time I tried. Hope it works every time. Thx.

to RP #1624586

Thank you for this tip! I will use this for the time being until I switch to Dish.

My cable bill is higher than my car payment! This should not be happening & hearing that they do nothing about it is the last straw.




I just found another bug in the Genie DVR software. It happens if you have gone backward on the recording time while watching a program.

Then, if you go to "Guide" it will show the channel selected at that same (past) time, even though it displays the current time and shows a vertical line at the current time. You can't get Guide to display the current time programming without displaying the channel and doing fast forward to current time.

ATT/DIRECTV has really fouled up the Genie DVR, more than sufficiently outrageous to warrant going back to cable. Of course, the new management really doesn't care.


Just started for me this morning. If I change the way I sort the list some things come back and others disappear.

If I list alphabetically then it only shows through the letter "F". The whole thing is ridiculous.


Same problem here!


Same problem here too. I noticed that the client devices will show the shows, but the main DVR won’t show all the shows until the entire system is rebooted. Seriously considering dumping Directv for Cable again.


Same Cr** here. Amazing ATT is willing to discredit their services to sooooo many consumers. With so many options and cord cutting becoming a regular threat it is difficult to understand their complacency.

to Ren4dog #1602727

I've been very annoyed by this problem for some time. I think DIRECTV customers and users are just the latest victims of the evils of current corporate culture.

AT&T is a giant corporation that after acquiring it has screwed up DIRECTV, but the AT&T management doesn't really care. After all, DIRECTV is just a relatively small recent corporate acquisition that they can bleed for profits while firing half its staff, probably starting with the programmers who built and understand the DVR software.


Pathetic. Everyone should get a refund as we are not getting the product we signed a contract for.

We are holding up our end, we pay our bills. They are not.


Same problem of course. If you were not aware of this there IS a work-around but it IS clumsy and a pain; all of them are still there if you go to the manage recordings tab and then the recording history tab. You do have to scroll through everything you've recorded to find what you're looking for but at least you can still find it.

to Garyd #1605067

I just tried this. They don't show up there, either...

I know they are still on the DVR due to the amount of space consumed.

But can't find them... This just happened to me for the first time about a week ago (around Thanksgiving).

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