Not resolved

i bought a battery jump start < the ones about the size of a phone> i tried it out and it didn't work on my bike so i returned it and the shop keeper said come back the next day , she rung me up saying she took the item home to test as her husband had a flat battery< how lucky was that, maybe a pork pie i think so> any way i said it didnt work on my bike and i want a refund so she replied with its store policy that no refunds are given , i purchased this with the intention to use on my bike and it did not work so i want a refund , i spoke to fair trade and their reply is that the store policy has no bearing on consumer law and they must return refund if it didnt do as advertised How many other people are getting rip off by this company

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