My wife called to cancel our Direct T.V. service on Jan. 12, 2010. She was advised that she would need to pay for the remaining 2 months. She said fine. The representative then stated that she could get 3 free months free if she stayed with the company. My wife asked "When do I need to call NOT TO BE CHARGED?" The representative replied, "March 16." My wife clarified with the employee several times and the employee stated the same thing.
Well needless to say when she called to cancel she was told we were going to get charged. Once we received the bill we both called in to dispute it being as we were told we wouldn't owe anything. They said why would we give you a credit if you aren't a customer...umm because you lied to us to keep us longer?!? Of course they went into "robot" mode and told us they won't give us a credit if we aren't a customer...but we were lied to and now we are being charged for it.
All I want to know is how would we get a copy of the tape? We have the employee id number (because my wife wanted to make sure we didn't have this problem!) and the date she called in to cancel.
Thanks to anyone who can help!
Product or Service Mentioned: Directv Tv Service.