Directv Reviews and Complaints
Add to comparison
31
Issues
resolved
11,647
Total
reviews
$2.2M
Claimed
losses
$915
Avg
loss
640K
Page
views
What was your experience with Directv?
Customers don't like
- Poor customer service
- Evasive billing practices
- Broken promises
Customers like
- Picture quality
- Having tv when it does work
- Service installer was courteous
25 year Direct TV Customer. 1, Price up 50% over last 2 years 2. New guide unreadable 3. New guide slow to respond to remote control commands 4. Tired of trying to understand non-native US English speakers that I cannot understand. While they are trying their best, I...
Read more
I cancelled my Direct TV because of moving. As a side point they have one of the worst customer service I have ever dealt with. First it is hard to find somebody who can speak quality english and for the person to actually complete the requested task. Here is my issue....
Read more
Your last change to the font size on the screen tops any other upgrade ever. You can not read the screen!! The font size and the combination of color options makes almost impossible to read what's on the screen. Is the person or persons responsible for this piece of...
Read more
I didn't like
- Changes since att took over
Directv - Please go back to the original format
Omg please change this horrible new format listen to your customers dish is looking good we can’t stand it!!!
WELL..... I was promised a deal for tv service... scheduled a appointment for installation for 9;00 am to12;00 noon at 11;00 am I called them only to be told my appointment was from 12;00 noon to 4;00 pm and they had written my phone number wrong number....at 4;05 I...
Read more
Sitting here in the movie theater when a Direct Tv financial comes on. A young couple is sitting on their couch watching tv as the narrator offers a $10 deal. The couple is a black man and an Asian woman, an adorable couple. Nothing whose to notice - until they show...
Read more
Directv - New Menu is terrible
I’ve tried to get use to it without complaining, but no more. This is way to complicated please please bring the old format back. I’m ready to have direct disconnected, to frustrating to try and maneuver through the new list.
Directv - Who is responsible?
They made the preview smaller. They made the writing in the guide smaller and they complicated it by making the background gray. Who approved this? Did you do any research? Where are you deliberately trying to lose customers? Really?
The new DIRECTV guide is not an improvement. Before I could see chart in playlist with all the information I needed such as the date, time and channel in Addition to the name of program. Now I have to click on each title to see info I need. Then I have to click again...
Read more
Similar to Directv
I had signed up for direct tv with a 2 yr contract in 2016 for 51.00 a month. When they connected it. No one said you had to be an AT&T customer to get the promotion. After 1 yr my bill went up double, when i called they said it was because i didn't have AT&T. I was...
Read more
I didn't like
- Dishonesty
- No reduction in bill