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I am very upset I stop getting a bill not sure why put when directtv became directtvatt they changed the price of my bill the raised the price of my proactive plan all with out my permission or my knowledge they when I called to speak to some one about it they hung up...
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1.3
I liked
  • Used to be the best but now they are just okay
#1360108
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When we bought our new cell phone from AT&T, we were talked into getting Direct TV. At first it seemed like a good deal. Direct TV was to come out a rewire our house with new cable. The install guy talked us into going with a wireless system that cost more money. He...
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1.0
#1360105
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The print is so small that I cannot read it and I have 20/20 vision. I have complained to DirecTV but nothing has been done. I am sure I am not the only one who has the same problem. DirecTV please listen to your subscribers and do what they want not what you think is...
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#1360093
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Directv - Rude sales person

Just got a call form a sales person form direct tv and was trying to explain something to them and she hug up on me. Why call if you are going to be rude please find a job doing something else.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1360072
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In the past year I have spent over 15 hours on the phone with directv going through endless transfers and providing the same information with each transfer. In the end nothing is usually resolved and the call is ended out of frustration. It took 6 months for my bills...
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2.5
I liked
  • Life before directv
I didn't like
  • Anything about them
  • Talking to customer services in india
  • Difficult to understand customer service
#1359310
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PLEASE DO NOT USE AT&T OR DIRECT TV SERVICES is an INSULT the way that you are treated by them and allowed to STEAL from your customers. Janika said yes sir, no problem. " They confirmed my credit and then said a text message would be sent within 24 hours. and that I...
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2.0
I didn't like
  • Please do not use at&t or direct tv services
#1359115
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Was overcharged, double charge, was taken 50% off total, and then added back on in , making incorrect total, have not recevied call back from manager as told, that they were sorry and this would be resolved, with correct amount. Still waiting while, still being billed...
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2.3
#1359019
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I just had an updated Genie placed in last month. Both DirectV and the man installing my new Genie told me that there would only be an extra monthly fee if a separate extra receiver was added. Guess what? I just checked my bill today, since it is time for the payment,...
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1.3
I didn't like
  • Deceptive fraudulent billing practices
#1358739
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My Direct TV bill was over 200.00 a month and going up about 10.00 every 3 months. I had all the premium movie channels. I noticed they were offering the same package to new customers for 59.99 , I have been with Direct for over 10 years. A great way to treat a loyal...
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1.1
#1358666
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Directv - Stolen Money

Took my payments and put on someone else's bill.6 months. Did contact them and a supervisor, told me to write corporate office, I did, and received a letter telling me to contact Directv, back i did and was told there was nothing they could do.
#1358619
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