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DirectTV came to install Wireless genie. Next morning, one of genie's did not work, called and scheduled appt with DirectTV. Techician (Andrew) did not show but called and said that someone would be out next morning...no show. Andrew should have reschedule the...
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1.0
#1306706
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July 9th, called and got appointment for July 14th between 1200 and 4pm. No show called at 4 saying that they would be here at 4:30. Did not show. Called DirecTV at 6pm - they said call back at 8 if he didn't show. Called at 830pm and the said he got behind. I asked...
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#1306354
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I was a customer with Directv for years. Many many business I own we deal with them and only them. After we moved one of my business to a remote location, i tried to keep them but had problems caused by my location distance so i looked for a new company. I ended...
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1.5
#1305883
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DIRECTV - Extensions

I have got an extension my ss check comes every 4th wed usually after my due date the have extended me till my ss check came in
#1305405
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I made a huge mistake. my bill was 151.97. I accidently paid 1151.97 on June 29th (my birthday) $1000.00 over contacted them July 3 when I realized the error. after a 45 min conversation they said I had to go to billing@direct.com to file a formal request which I did...
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1.8
I didn't like
  • Customer service is the poorest
  • Customer service
#1305149
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Since it was installed, the nightmare began... it took them almost a wk to be able to run our service. They came back and forth to try to correct it. The last time they came it took a day for our service to started freezing again. I thought it was because of the area....
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#1304981
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The sales rep said we would get the same programming as we had with DISH. We lost the Smithsonian channel, GRIT and NetFlicks. We called them to have DISH reconnected after less than 24 hours with DirectV. The technician said he would reconnect, no problem. He never...
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#1304917
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I have an existing AT&T account for internet. I also have a separate AT&T account for five cell phones, and services at other homes. I do approximately $500 per month of business with AT&T and DTV on my other accounts and homes. One day recently, an AT&T salesman...
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1.0
I didn't like
  • Fraudulent salesman
  • Unethical customer service
#1304197
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The direct tv was installed in June. I was quoted a two year contract. The first bill was 88.37. The second bill is 85.53. I called on July 13 I got sent to 3 different departments I talked to regular billing (Jerry), I was sent to employees (Gretchen), and finally to...
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1.0
I didn't like
  • Being sold an unavailable package
#1304129
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DIRECTV - I Hate The New Playlist

I don’t switch phones, or computers because I don’t want to have to learn a new way to do something I already know. Why change the format when everyone knows their way around! Shows I’ve recorded are gone and finding them is annoying, searching around these sub-menus
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1304091
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