DIRECTV
DIRECTV Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DIRECTV has 1.9 star rating based on 5873 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend DIRECTV to a friend or colleague.
- Rating Distribution
Pros: Having tv when it does work, Nfl ticket, Picture quality.
Cons: Customer service, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DIRECTV has 1.9 star rating based on 5873 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend DIRECTV to a friend or colleague.
- Rating Distribution
Pros: Having tv when it does work, Nfl ticket, Picture quality.
Cons: Customer service, Poor customer service, Bad customer service.32% of users think that DIRECTV should improve its Customer Service.
56% of users say that they won't use DIRECTV in the future for similar services or products.Recent recommendations regarding this business are as follows: "I do not recommend and they have also raised my rates again.", "Have lots of time on your hands to deal with automation that didn't work properly", "Find different provider", "Go some where else", "Don’t believe what direct TV tells you.".
Most users want DIRECTV to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DIRECTV Reviews
"Billing"
My account was closed because I had two disputed charges on it, so I couldn't pay my bill until Monday! He got that set up for me! He was awesome and very...
"No response"
I received an email saying that I now have Peacock premium added to my account and I have questions regarding that cost
Minneapolis, Minnesota
I ordered 2 remote controllers 3 weeks ago, have not received them yey
I ordered two remote controllers 3 weeks ago and have not received them yet. Cant get through to a human.
New Format
I and many others I know do not like the new format at all. It is a lot harder to read, among other things.
New TV guide sucks
Your a bunch of idiots at att directv. AT&T has ruined everything about directv.
With this new guide they should be paying me to watch and use their crap. One more wrong move and I might as well go with the *** local tv spectrum.
It’s a lot cheaper and you get the same crap AT&T has brought to directv. Thanks you morans.
AGREED! I have only had problems- weekly!
Replying to
New guide disaster!
This is company is a daily ad for other tv companies! Why would you change your guide so that the background and small writing make it almost impossible to read!
If I didn’t know the channel numbers by heart, I certainly wouldn’t know what I wanted because you cannot tell, and when you select something you still don’t know what you have chosen, ID channel, Lifetime etc, because it does not say anything to let you know what channel it is other than the number! Someone should be fired over this!! Also we are still getting audio, video, and slow remote problems!! 2 months ago when called about the first two things the said they knew about this, as they were working on fixing the problem, after letting me explain the problem for 20 mins,!
The remote is a recent problem since the guide change. Changing to cable!!
Preferred solution: Let the company propose a solution
Today August 18 - FIX YOUR SOFTWARE. Yes, you can't read a thing it's so tiny, you click on a picture to see a recording and it gives you the list of recordings, so you have to find it anyway. And now, you can't fast forward or stop or back, UGH, you make us pay so much, I won't be using you much longer.
SEND YOUR DIRECT TV COMPLAINTS DIRECTLY TO THE VP
There is power in numbers. Send your Direct TV complaints directly to:
Ms. Ellen Filipiak
SR VP, Customer Care
2230 E Imperial Highway
El Segundo, CA 90245
Email: Ellen.Filipiak@***.com
Consumers, UNITE! There IS power in numbers. Bombard, innundate Ms. Filipiak's office with your concerns and complaints. If there are as many as I believe there are, they will not be able to ignore them.
Additionally, I urge you to contact your Better Business Bureau (again, if they get enough complaints, they CAN do something about it) and contact your County Consumer Affairs office (contact name and address can be found on your local County website).
Stop these people from stealing our money and providing abominable service.
I have been a customer for over 15 years and can never get good customer help I have called three times today to try to get a technician at my location one person hang up on me customer service was supposed to call me back a supervisor representatives don’t document the account of the complaints and the rudeness from the represent her
What happened to MeTV?
Direct Tv has lost MeTV. It is available on our local cable provider, I don't understand why they lost it.
I asked them about it and they didn't get back to me. MeTV was an enjoyable channel with lots of classic shows. I would like Direct Tv to reinstate the channel. Does anyone else like the channel?
If so, please let them know.
the more people that contact them, the better the chance that they will do something. this probably comes down to cost, like anything else, but if the cable provider can offer it, I would expect Direct Tv to offer it as well.
Preferred solution: Deliver product or service ordered
I want MeTv back. It offered different shows that aren’t on other channels. Please bring it back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Resolved: Added Peacock to add on and doubled price
took off Peacock option they added to Movie Extra. protest unapproved add-ons that increase price.
got an email to activate Peacock. It was added to current movie channel add-on and doubled the price.
I did not ask for it. It took 40 mins to login and then I could not see the account overview. Finally saw it was added by DirecTV. Chat bot said I could try to delete current add-on and see if I was given choice to return to just movie add-on.
All I get is "update pending - try again later". I did NOT ask for Peacock, I do not WANT Peacock and I do not want to spend endless hours correcting their
error.
NO warning given this was to happen.
Preferred solution: just what I authorized and no extra charges for add-on I don't want and didn't ask for
User's recommendation: do not use DirecTV
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
I received an email saying that I now have Peacock premium added to my account and I have questions regarding that cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
My account was closed because I had two disputed charges on it, so I couldn't pay my bill until Monday! He got that set up for me! He was awesome and very helpful!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
DIRECTV did me wrong
Use dish instead
That was a good deal better than Dish. While talking to her, I found out that that package did not include the History Channel, which is my favorite channel, so I told her that I would want to pay extra for it, and she told me it would be $599, so it was supposed to be $108. Well, when they installed it, I started looking for the History Channel and couldn't find it, so I called in and found out that I didn't get the History Channel; that I got History Vault. That was not what I wanted, so I told him that I wanted the History Channel, and they told me the only way I could get it was to upgrade my package, which was $50 more, and my total was going to be $160 plus change.
So now I was going to be paying $35 more than I was paying Dish to get my favorite channel. Well, that was unacceptable. I called and complained. I tried to get that package for the cost of what they quoted me, and they refused.
When I decided to go back to Dish, I remembered that their guy took down my satellite dish from Dish and threw it away, so now I was going to have to pay for a new installation fee with Dish if I wanted to switch. On top of that, I told him that I wanted to drop the History Vault, and my new price was quoted at $111, so I had to get rid of one thing, and my price went up by $10.
I'm so pissed off at DirecTV; I’m going to post my experience every place I can possibly find for the next 10 years, and I hope it costs them a lot more than the upgrade package. They refused me.
- Inaccurate information
Preferred solution: Price reduction
User's recommendation: Don’t believe what direct TV tells you.
San Francisco, California
Bill to high
I, after ten of going through prompts, was told my number on account was wrong. And then it finally found me after five attempts.
Then it asked my issue and then disconnected me. I was calling to lower my bill.
Preferred solution: Price reduction
User's recommendation: Have lots of time on your hands to deal with automation that didn't work properly
Garner, North Carolina
Change the date on my promise to pay
I stayed on the phone for an hour trying to speak with a representative!! This is so frustrating when you are trying to talk with a human and the A1 chat keeps asking the same questions and telling you they are connecting you to a human
Preferred solution: Speak with a representative
Garner, North Carolina
Problem unresolved,got to wait for another remote could not understand agent,could not understand her, have a better resolve,someone I could understandTV want change channels
Sending me new remote,but what do I do then,will that one work?get someone I can understand better ,should be a better resolve have someone who knows better how to fix problem better, knows how remote work blond I'm half blind,vsend someone to my house to get new remote working better, should be able to fix problem without waiting for another remote
User's recommendation: Go some where else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy it's take so long for a closing bill
I cancel services due high price I paid Mt early termination fee or it's was taken from my bank account now my new services need some proof in writing my bill was and is paid in full now I'm requesting a closing bill from direct Tv. Now I joann Thomas mailed direct tv equipment back June 5 2025 but my apologies its was mailed to frontier from my ips store in murrieta ca 92563 now frontier is tracking it now as of july 23 2025 with a waiting time 7-24 days business days for the results.
User's recommendation: When mailing equipment back diuble check the return address and sny
Gladwin, Michigan
Tv not tv still not working working
Fix the problem. There was no resolving of the problem , Dirrct TV still not working every program is running off internet not direct TV and we dont have good internet service and were still paying for Direct TV.
User's recommendation: Find different provider
Saint Paul, Minnesota
No response
???!!!please call me as nothing has been resolved and now it’s several days later and already a new month
As a result I have better not received an extra charge
About
, , , ,
DirecTV is an American direct broadcast satellite service provider founded in 1990 by Eddy Hartenstein. Now it is a subsidiary of AT&T. The company began operations in 1994 and quickly became one of the leading providers of satellite television services in the United States. DirecTV provides a wide range of programming options, including sports, movies, and international channels. Besides, it also offers high-speed internet and phone services.
DirecTV's niche lies in its ability to provide high-quality television programming to customers in remote or rural areas where cable or fiber optic service may not be available. By utilizing satellite technology, DirecTV is able to offer its services to a wide range of customers across the country. Additionally, the company has focused on providing premium programming options, such as NFL Sunday Ticket and exclusive content from HBO and Showtime, which have helped to attract a dedicated customer base.
DirecTV's client base includes residential and commercial customers, offering tailored packages and pricing options for both. Residential customers can choose from a variety of packages that include different channel lineups and pricing options, while commercial customers can take advantage of DirecTV's specialized programming options for businesses, such as sports bars and hotels. Overall, DirecTV has established itself as one of the leading providers of satellite television services in the United States, offering a wide range of programming options to customers across the country.
DIRECTV is ranked 374 out of 2353 in Telecommunications category
USA
DirecTV FAQs
The process for Direct TV cancellation starts with the account owner signing in to the account. Next, navigate to Manage my TV Subscription and choose Cancel my subscription. Follow the prompts for the cancellation. Users can also call the company's phone number and speak to a representative about the subscription cancellation.
There are different DirecTV plans with varying charges. The DirecTV Steam Entertainment package costs $69.99 plus tax every month. Another plan is DirecTV Stream Choice, which costs $76.99 plus monthly tax. DirecTV Stream Ultimate and Premier cost $104.99 and $149.99 plus monthly tax, respectively. The final plan is DirecTV Stream Optimo Mas, which costs $79.99 monthly with tax.
The owners of DirecTV are AT&T and a private equity firm, TPG Inc. These have been co-owners since 2021.
To use DirecTV:
1. Click MENU on the remote.
2. Click on Settings and head to Remote Control.
3. Choose Program Remote. You should then select your device- TV, audio, DVD.
4. If you cannot find your specific device, use the code lookup tool to find the 5-digit code.
The final step is to follow the on-screen prompts to complete programming.
Initiate personal or DirecTV business login by entering the registered credentials on the Sign in to DirecTV page. Enter your email address or account number if you forget the signing information. Select Continue, and then you will get an ID used for the registered email address.
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140.00 a month for old programming,unless i pay more .BTW this payment doesn't include any premium channels. in to days times there are so meany other ways to watch tv without being bent over !
I’m sick and tired of Direct TV. It costs a bunch.
I’m retired and get 50 to 60 channels for ads Hispanic no offense to them. It’s a waste and I am figuring out I can pretty much get everything through a satellite Riki Amazon.
Racist!
Amen to that. They have been gouging their long time customers for years while giving breaks to new customers.
They haven't offered me one perk in years. I hear they may go to internet streaming.
They could give it to me free and I wouldn't use those pirates ever again. Getting rid of them was very liberating to say the least.
We were with DirectTv for 15 years and were paying over $200 for programming with The Ticket. Finally got fed up and let them shut us off and we now have Hulu and Amazon Prime and LOVE IT! Screw DirectTv
Not only are these thieves hemorrhaging market share. ; Theyre doing everything they can to alienate the few customers they have left.
Take heart consumers. The market will solve your DirecTv problems.
They're going defunct sooner than later. Ill dance on their putrid grave on that day.
Service Sucks.... Worst customer service ever.
If you stand up for yourself they harass your service... My guide takes off on its own, running very quickly through every station, over and over... I even pulled out the batteries during this time and it kept running through them. During this virus, we as customers must pay or bill or be disconnected...
Yet, they don't need to answer our calls... Each time I call, I'm on hold for over an hour.... Then they do not fix the problem, because they are the Problem. I've rebooted my system many times...
Problem is customer service trash... They Intentionally mess with your service and deny your calls. I finally changed my number with them.. Now I'm receiving multiple spam messages from Strange companies...
My privacy rights have been violated. This is the Worst service you can ever pay for.. And believe me you will over pay your *** service. Don't waste your time or money on them.
I also have many videos of my service going down because it's sprinkling outside.
Customer service will blatantly lie to you and never have consequences for their actions, at Least not from the company... God See's Everything.
I hope you are going to change the weather app back so we can access the radar and other features we depend on. What is on there now is totally useless.
I agree with all of the comments. My wife and I are older and can no longer read the information from our chairs.
She likes to record shows so she can skip commercials if she wants, but can not see how far she is advancing the tv as it is hard to read the numbers for seconds skipped. They need to go back to the way it was.
I agree. The new setup is terrible. Go back to the way it was.
Unless they change their ways quickly, they will be out of business. Think I am going to buy out my contract and go back to Dish
My direct tv format sucks. Push info & can barely see the time,etc. if going to stay that way ADIOS
Their customer support is really poor. I have spent 4 to 5 hours with their customer support team.
3 dropped phone calls and 1 disconnected chat support. After all this they agreed to send a new PVR receiver. Promised delivery in 3 days. Checked back after 5 days and was told no order was ever created to send one.
I’ve had enough. Cancelled service. Offered me $50 to keep my business. Really are they serious.
I would not stay with a years free service.
New format is brutal. I’ll stream everything I need from here on.
I absolutely hate this new format! Lost shows! We will be switching to another company.
Absolutely. My recordings seem to disappear constantly.
Nothing is where it can be found. Hate it!!!
Directv is on the same level as Democrats, worthless.
Touché
It's inappropriate to bring up politics in a DirecTV review.
I agree with the majority of the comments. This format is very poor quality.
Someone needs to rethink this and think about simplifying the the entire formant... not next year, not two years from but very soon.
Just got an upgrade today and the new guide is awful. My TV isn't even that far from where I sit and it's hard to read. What's up with that !!