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Resolved
I signed up for a package deal with directv for internet and television. I then found out after they installed the TV receiver that they couldn't install the internet. Then........instead of the original 19.99 package they had offered that I was assured by the...
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Company wrote 0 private or public responses to the review from Oct 11.
3.4
I didn't like
  • Being lied to and misled
#1378986
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I had only one issue with DirecTV over the last ten years or so - when I was promised a Genie upgrade plus free Sunday Ticket if I renewed my contract for two years. I said OK. September rolled around and I didn't have Sunday Ticket. Called DirecTV and they said they...
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Company wrote 0 private or public responses to the review from Oct 03.
2.9
#1372711
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Resolved
I just had an updated Genie placed in last month. Both DirectV and the man installing my new Genie told me that there would only be an extra monthly fee if a separate extra receiver was added. Guess what? I just checked my bill today, since it is time for the payment,...
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Company wrote 0 private or public responses to the review from Sep 18.
1.4
I didn't like
  • Deceptive fraudulent billing practices
#1358739
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Resolved
I had all channels and movie and I needed to lower my bill so I switched to the entertainment package with all movie channels for 98.00 for 12 months but I get this months bill and it 133.97 and I called today and they don’t see that anywhere in my notes And this is...
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Company wrote 0 private or public responses to the review from Aug 10.
1.9
#1326492
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Resolved
Well I have now been lied to for the Last Time by DirecTV. I have joined the lawsuit that the government is bringing against you. I've also contacted and made a complaint to the BBB and the federal consumer affairs and Fair Trade Commission. I'm not done with you guys...
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Company wrote 0 private or public responses to the review from Jun 13.
1.2
#1279194
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Resolved
I had a two year contract with ATT, Direct TV bundle, paid my bills on time every month. The landlord sold the house so I had to move just 4 months shy of two years. I moved to a 2 bedrooms apartment with a friend of mine who was already living there for about 2 years....
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Company wrote 0 private or public responses to the review from Jun 11.
1.0
#1277645
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Resolved
Direct TV changes my bill ALL THE TIME!They raise it over and over! Then I call and they usually finally help after a looong call. 3 months ago I was assured my bill would finally stay the same by a nice lady who apologized that it had changed so much. She swore it...
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Company wrote 0 private or public responses to the review from Apr 24.
Anonymous
Chonk

Now you know. Make that change before you repeat the errors/frustrations of the past.

#1240509
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Resolved
Me and My husband have been loyal Directv customers well over 5 years.. not to mention getting them around 7 new customers in our neighborhood and from our Families. Well after paying in a total of around $9000 in that time we were simply just told we did not matter to...
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Company wrote 0 private or public responses to the review from Feb 08.
Anonymous
cheryl

I've been a customer since 2000 when you actually bought the system at radio shack - the old direct tv they had Xm radio, each year they gave you something ie HBO ect for bein...

1.0
#1185933
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Resolved
I lost my DirectTV after Hurricane Irma and I totally get that they are busy. I lost service on 9/10/17 and scheduled a service call for the soonest date I could get which was 9/27. At that time I was told to go online because there may be cancellations earlier. I went...
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Company wrote 0 private or public responses to the review from Sep 22, 2017.
3.1
I liked
  • All of it when it works
I didn't like
  • Long wait time for service call and being lied to
#1104465
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Resolved
We were talked into changing from Dish to Direct TV with a locked in price for two years. The first statement we get with our service says the price guarantee is for one year. When I call them I was first told that it's no problem getting it fixed to two years but I...
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Company wrote 0 private or public responses to the review from Jun 27, 2017.
1.8
I liked
  • I did like directv at one time when it was affordable
#1066532
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