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I just had an updated Genie placed in last month. Both DirectV and the man installing my new Genie told me that there would only be an extra monthly fee if a separate extra receiver was added. Guess what? I just checked my bill today, since it is time for the payment,...
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1.4
I didn't like
  • Deceptive fraudulent billing practices
#1358739
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I had all channels and movie and I needed to lower my bill so I switched to the entertainment package with all movie channels for 98.00 for 12 months but I get this months bill and it 133.97 and I called today and they don’t see that anywhere in my notes And this is...
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1.9
#1326492
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Well I have now been lied to for the Last Time by DirecTV. I have joined the lawsuit that the government is bringing against you. I've also contacted and made a complaint to the BBB and the federal consumer affairs and Fair Trade Commission. I'm not done with you guys...
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1.2
#1279194
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I had a two year contract with ATT, Direct TV bundle, paid my bills on time every month. The landlord sold the house so I had to move just 4 months shy of two years. I moved to a 2 bedrooms apartment with a friend of mine who was already living there for about 2 years....
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1.0
#1277645
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Direct TV changes my bill ALL THE TIME!They raise it over and over! Then I call and they usually finally help after a looong call. 3 months ago I was assured my bill would finally stay the same by a nice lady who apologized that it had changed so much. She swore it...
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Anonymous
Chonk

Now you know. Make that change before you repeat the errors/frustrations of the past.

#1240509
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Me and My husband have been loyal Directv customers well over 5 years.. not to mention getting them around 7 new customers in our neighborhood and from our Families. Well after paying in a total of around $9000 in that time we were simply just told we did not matter to...
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Anonymous
cheryl

I've been a customer since 2000 when you actually bought the system at radio shack - the old direct tv they had Xm radio, each year they gave you something ie HBO ect for bein...

1.0
#1185933
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I lost my DirectTV after Hurricane Irma and I totally get that they are busy. I lost service on 9/10/17 and scheduled a service call for the soonest date I could get which was 9/27. At that time I was told to go online because there may be cancellations earlier. I went...
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3.1
I liked
  • All of it when it works
I didn't like
  • Long wait time for service call and being lied to
#1104465
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We were talked into changing from Dish to Direct TV with a locked in price for two years. The first statement we get with our service says the price guarantee is for one year. When I call them I was first told that it's no problem getting it fixed to two years but I...
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1.8
I liked
  • I did like directv at one time when it was affordable
#1066532
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I am sitting on hold right now with the seventh person in a week with Directv. My total time is invested is greater than three hours. Without exception the "specialists" i have talked to are ignorant when it comes to the technology and clueless when it comes to taking...
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1.9
I didn't like
  • Adding services i did no order
  • Not receiving price initially quoted
  • Atrocious customer service
#1065187
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I have been with directv for almost 2 decades, Started out paying $39.99, Now after being a Great PAYING Customer for almost 20 years, My bill has become almost unaffordable at wait for it, $150.00 a month, I have changed nothing same package I have had since 01. Now...
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2.2
Red Creek, New York
#1042981
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