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2.6
Details
After receiving 2 notices on the phone yesterday to confirm that I was to meet the technician for an equipment upgrade between 12 and 4pm I received another automated call at 3:03 pm letting me know that the technician would arrive between 3:30 and 4:00. I left work at...
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Review
#1700209 Review #1700209 is a subjective opinion of poster.
Pros
  • Good programing and reliable service
Cons
  • Automated calls and missed appointments
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Price reduction
Tags
  • Tech Left Before Appointment Time

Directv - Annoying zapping

2.6
Details
I rather watch Netflix now. If you don't buy their packages, you ended up with a black screen with an annoying messages
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Review
#1689479 Review #1689479 is a subjective opinion of poster.
Service
Directv Tv Service
Pros
  • Watching recorded shows from any room
Cons
  • Satellite issues - service outage
Reason of review
Bad quality

Directv in Longview, Texas - Waited ALL day

3.0
Details
Such worthless customer service. Waited ALL day on a technician! Only people you can talk to are in the Philippines and don't speak very good English or have any good solutions except to say "I understand". Infuriating!!!!!! DROP DIRECT TV!!!!! ASAP!!!!!
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Review
#1680806 Review #1680806 is a subjective opinion of poster.
Product
Directv Account

Directv in Salt Lake City, Utah - Sick of the bs

2.6
Details
We have lost one of our two local news providers are we gonna get it back and if no is there gonna be a reduced price on what's left
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1 comment
Anonymous
#1756980

Possibly on them coming back. However, per their contract they can remove and add channels as they see fit.

You agreed to the contract even if you didn’t read it. It is common language with all providers.

If you are outside your 24 month contract you can move to another provider. Be warned if you purchased any new hardware it probably extended or renewed your contract under new terms.

Review
#1671157 Review #1671157 is a subjective opinion of poster.
Service
Directv Tv Service
Reason of review
Pricing issue
Preferred solution
Price reduction

Directv - Customer service. And how they treat their loyal fans

2.6
Details
Called been a customer for 20 years they offered. 15 dollars off my bill i pay 250 dollars for preimer channels to get epix or hallmark i would have topay 12 more dollars and sumday ticket is over 400 dollars butif i was a new customer guess what i get it free these people r rude and do not care so go with dish or cable at least you can call when they go up on bill at the end of year and they will gi e ypu same deal as soon as i can i going to another probably dish because cannot get cable out hear
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Review
#1660976 Review #1660976 is a subjective opinion of poster.
Service
Directv Satellite Tv Service
Pros
  • Good equipment
  • Good recrption
Cons
  • Terrible royalty dept
  • Customer service transfers you several times and never call back
  • Not getting issues resolved and very poor costumer service
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Direct TV customer service
2.8
Details
We have been ordering MLB Extra Innings for years. My 89 year old mother lived in Missouri for almost fifty years and she loves to watch the St. Louis Cardinals. We had been watching the St. Louis Cardinal games during the 2018 and 2019 season with no problem. Now that...
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Review
#1643767 Review #1643767 is a subjective opinion of poster.
Service
Directv Tv Package
Pros
  • Way things were before the redefined menu
Cons
  • Too expensive
  • Lack of response to customer issues
Reason of review
Not as described/ advertised
Tags
  • Poor Customer Care
2.9
Details

Update by user Aug 19

an caned direct tv because way to expensive for what you get the choices of programing totally suck to get one or two favorite programs you got take all the frigging junk that bundled with it so when its said an done you end up with bunch *** that's not worth your time...

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Review
#1628508 Review #1628508 is a subjective opinion of poster.
Service
Directv Internet Service
Pros
  • Streaming the service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Directv - Was lied to or rep misspoke

3.3
Details
New customers are given better deals than old loyal customers that bundle all their services together. I asked to add nfl pkg plus get college games. WRONG!!!
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Review
#1628487 Review #1628487 is a subjective opinion of poster.
Service
Directv Nfl Sunday Ticket Tv Package
Reason of review
Pricing issue
Loss
$1
Preferred solution
Let the company propose a solution

Directv in Gloucester, Massachusetts - Channel dropped and app not stable

3.0
Details
Channel 4 cbs was dropped and I have complained and don’t know when it’s back. Directv says to use locast app on tv but it’s not stable it freezes and goes in and out.
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Review
#1597761 Review #1597761 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Not as described/ advertised

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

Directv Products and Services Reviews

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Directv - Cbs dropped

2.6
Details
Well they told me to get app locast. I got it and it freezes and then the girl told me they are going to send adapter. I’m 72 widow and I’m not going on a roof for antenna. I went from dish to you and it’s really A shame how you treat us customers.
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Review
#1596927 Review #1596927 is a subjective opinion of poster.
Service
Directv Tv Service
Pros
  • Picture when the receiver functioned properly
Cons
  • Poor customer service
  • New interface forced on us by at&t
  • Subcontractors are hit or miss with experience
Reason of review
Access/ activation issues
Loss
$50
Preferred solution
Price reduction
Tags
  • satelite tv