S Michael B

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Verified Reviewer
| map-marker Fayetteville, Arkansas

Nexstar negotiations

I want my football provided by Nexstar! Pay what they want and raise my bill if you have to. End negotiations!
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User's recommendation: Don’t come to DIRECTV!

1 comment
Guest

Have you seen any rebate since you haven't been able to get your station? I know I haven't seen any reduction in price.

Mike R Cyq

Cancel protection plan

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It took way over a hour to actually talk to someone about this cancellation, your automated system is junk!!! Been a customer since 1996, besides being to expensive again youre very close to being dropped! You better contact me and and make this right with me or I will cancel your service! If you fail to respond your next call will be to cancel!!!
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Loss:
$200
Pros:
  • Nice picture
Cons:
  • Service sucks

Preferred solution: Price reduction

User's recommendation: Absolutely not

Curt F Nwx

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Verified Reviewer

Thank you for eliminating CBS from my programming.

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By DirecTV eliminating CBS, we have discovered that ABC is a much better programming choice for us. Thank you for your service.
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Pros:
  • Programming

Preferred solution: Continue eliminating CBS from your programming.

Dottie B Rrn
map-marker Denver, Colorado

Can’t speak to a human when calling customer service

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Fox channel not available. Dish TV offering a much better price. I call to discuss and am talking to a computer the disconnects my call.
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Jeff S Rfr

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Verified Reviewer

Add service

Lost reception and it said to call customer service. So I did. When it couldve told me what to do on the TV before having to waste my time or the customer service time Did not read Terms of service did not see it dont know what youre talking about. Need to check it so it sends. Thats the only reason I sent it.
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Preferred solution: My money is worth for what I am paying for. I get pretty much the same shows month in month out very rarely something new

Colleen M Nqc

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Verified Reviewer

Change my phone number & username and password

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I keep getting hung up on. I need to change my username & password & set up my acct as soon as possible
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Preferred solution: Some decent service

User's recommendation: Pay on line

Anonymous
map-marker Houston, Texas

Unhappy about DirecTV customer service!!!

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My direct tv signal is out and I can't get anyone to help me now! Says I need to call back this evening!
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User's recommendation: Hope the customer service gets a tune up soon! When I am having a problem with a black screen and no one to talk to, I get very unhappy!!

Doni Rmy

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Verified Reviewer

771 error for many channels since yesterday morning

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771 error for channels we watch since yesterday morning. Tried to call and couldn't reach a real person
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Barbara C Ahp

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Verified Reviewer

No tv service

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I have no tv service. They say it is a satellite issue. But still no tv. For over 6hours already. No service.
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Preferred solution: Price reduction

Jaquelynn Nzx

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Verified Reviewer
| map-marker Chicago, Illinois

To talk to an agent

Was on hold for a hour ,when finally had a live person instead of a stupid recording still got disconnected ..I gave them my phone number and ask them too call me back if we got disconnected...And of coarse they didn't...12 hours later still my local channels is still not available..I am really disappointed..And disconnected soon from Direct TV To needed help about my Bill couldn't even talk to no one..Transfer from me to more stupid recording..yes I am very pissed been *** off all day about this issue..
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Anonymous
map-marker Winter Garden, Florida

Interrupted service again

I have been with DTV for over 20 years. The service has continuously gone Down Hill. The biggest problems have been since AT&T took over! This is far to much money to pay for the service you get! I will be finding a different source for my programming! Wont be throwing my money away on this company any longer
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User's recommendation: Choose a different carrier

BJ S Lar

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Verified Reviewer

I'm a customer i'm pissed

Cant get anyone on the phone Cant get anyone on the phone Cant get anybody on the phone Cant get a customer service person
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Pros:
  • Use to be good service
Cons:
  • Not go service

Preferred solution: Help

User's recommendation: Sign up with Comcast

Anonymous
map-marker Las Vegas, Nevada

Outage

Cannot speak to a live person..why i there ann outage on my Direct TV? I haave talked to other people in Las Vegas..they can record on their tv with Direct TV
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Lovette Cra

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Verified Reviewer
| map-marker Lafayette, Louisiana

I have to stream all my channels , not getting signal

Woke up this morning with no signal and have stream all channels , did not recorded anything I had set up today
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Woodson Win

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Verified Reviewer
| map-marker Kent, Washington

Trying to call your company and no body answer

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My complaint is I have a 761 signal. Try to call all day and no body answer my call. Its the worse company. I am switching to another company
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User's recommendation: Never