DIRECTV
Reviews and Complaints
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Verified Reviewer
I want to talk with a human!
I want to know when my 2nd TV will be connected? I want to talk with a human, not an AI who cannot understand my problem.
Preferred solution: When will my 2nd TV be connected?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
DIRECTV did me wrong
Use dish instead
That was a good deal better than Dish. While talking to her, I found out that that package did not include the History Channel, which is my favorite channel, so I told her that I would want to pay extra for it, and she told me it would be $599, so it was supposed to be $108. Well, when they installed it, I started looking for the History Channel and couldn't find it, so I called in and found out that I didn't get the History Channel; that I got History Vault. That was not what I wanted, so I told him that I wanted the History Channel, and they told me the only way I could get it was to upgrade my package, which was $50 more, and my total was going to be $160 plus change.
So now I was going to be paying $35 more than I was paying Dish to get my favorite channel. Well, that was unacceptable. I called and complained. I tried to get that package for the cost of what they quoted me, and they refused.
When I decided to go back to Dish, I remembered that their guy took down my satellite dish from Dish and threw it away, so now I was going to have to pay for a new installation fee with Dish if I wanted to switch. On top of that, I told him that I wanted to drop the History Vault, and my new price was quoted at $111, so I had to get rid of one thing, and my price went up by $10.
I'm so pissed off at DirecTV; I’m going to post my experience every place I can possibly find for the next 10 years, and I hope it costs them a lot more than the upgrade package. They refused me.
- Inaccurate information
Preferred solution: Price reduction
User's recommendation: Don’t believe what direct TV tells you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t help me
Make my bill less. I am a senior; there’s nothing else I have to say about it! Why does it have to have 100 characters?
- Big too high for channels i use
Preferred solution: Price reduction
User's recommendation: Check prices before you sign up with Direvt TV
Vashon, Washington
Due Diligence - Excellent
The dispatched tech was thorough, intuitive, and inventive. The system now works great.
I had my first experience working with an AI "person" and was surprised at how well she interpreted my responses.
I almost forgot I was working with an AI. Thank you DirecTV.
Detroit, Michigan
Password and payment
Resolved
I appreciate all the help professionals and prompt service
I have what I need and how to reach you for service
User's recommendation: Know who you need for what!
Toledo, Ohio
Need new remote control keys are sticking
The keys to the remote are sticking so cannot change channels need to have the remote replaced. The remote is to the main television
Plymouth, Minnesota
Pay bill
My check to pay bill was sent Dec 13 and never arrived..called after being notified that bill was overdue on Dec. 29.
Didn't see email until Jan. 1 and immediately called to explain and make electronic payment. Was told there was a $5 charge which I refused and contacted Directv.com to make payment. There my balance was about $12 more.
Made electronic check payment for original bill on Jan 1 (246.77) Got a notice Jan. 4 that bill was overdue so called..My electronic check was finally processed today. What a hassle.
Hoping my original check shows up.
Not happy about extra charge(s) which I didn't pay. Been a loyal customer for many, many, years and I think this is the first time I have received notice for late payment.
You wanted my review...you got it.
San Francisco, California
Bill to high
I, after ten of going through prompts, was told my number on account was wrong. And then it finally found me after five attempts.
Then it asked my issue and then disconnected me. I was calling to lower my bill.
Preferred solution: Price reduction
User's recommendation: Have lots of time on your hands to deal with automation that didn't work properly
Denver, Colorado
Needing service for additional room
Needing additional services added to a new room requesting box and cable cord and a new remote for new TV
Kansas City, Missouri
Change the name of your feedback
I do not appreciate the name of your service. I do not use that word .And I hit a 10 when I meant to hit a two so the rating is not as good as you think .your agent was polite.
I dont think I ever got it through to them what I really wanted to see or do and I still cannot get into My Bill no matter what she says. Im not sure wasnt pleased with the price hike although thats not her fault.
Garner, North Carolina
Change the date on my promise to pay
I stayed on the phone for an hour trying to speak with a representative!! This is so frustrating when you are trying to talk with a human and the A1 chat keeps asking the same questions and telling you they are connecting you to a human
Preferred solution: Speak with a representative
Garner, North Carolina
Problem unresolved,got to wait for another remote could not understand agent,could not understand her, have a better resolve,someone I could understandTV want change channels
Sending me new remote,but what do I do then,will that one work?get someone I can understand better ,should be a better resolve have someone who knows better how to fix problem better, knows how remote work blond I'm half blind,vsend someone to my house to get new remote working better, should be able to fix problem without waiting for another remote
User's recommendation: Go some where else
Ray, Ohio
I was surprised at the quality and the service
We were totally satisfied with customer service lalu.A technician came out the next day.He was very nice and resolved the issue in a matter of minutes.Again thank you
Van Nuys, California
Move service
Needed to move service and the guy I talked to First disconnected me but then he put me over to somebody else to move the service and got put on hold for 25 minutes. I need service at my new address
Rocklin, California
That totally is not necessary
Just send a tech to address this instead of making a decision that is wrong!! This is my request to correct this problem. What has happened to customer servicr
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