Vadhir Wcy
map-marker Reseda, California

Change to billing

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Had autopay set up now pay three times as much for subpar service try to contact customer service and have been redirected to online evaluation this is terrible
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User's recommendation: Question everything

Jane A Hmu

Billing questions AT&T made a mistake on my billing

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AT&T made a mistake I have auto pay I had identity theft I went and call talk to a young lady said don't worry change my card debit card number for January and for February this was done in December I was still charged double they said that they did not get the payment for my January bill which you do auto pay never worn never anything told that the credit card did not get through in time with with Your work charged for January and February a $150 on disability and SSI cannot afford this bin with AT&T over 20 years including the mobile I will never come back to you I am Customer service agree that it was AT&T's fault you should have paid the January bill and not charge me due to your inconsistencies And for communication I was never told never born nothing was ever sent to me this should be paid by AT&T the January bill instead of a we'll give you a $20 credit for much I am now leaving I am going to dish or someplace I am not gonna get screwed over again by you

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Loss:
$80
Pros:
  • Good shows
Cons:
  • Lied to you

Preferred solution: Full refund

User's recommendation: AT&T cost too much And they teach you do not use their auto pay I did and they charged me double

Kavonte Ggp
map-marker Surgoinsville, Tennessee

Go woke go broke

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We want Newsmax ¿??? ???!??;?!!;?;?;?!?;?;?;!;?;?!?;?!?!?!?!!;!;?!?;?!?!?!?!!!?!?;!;?;?!?!?!?!?!?!?!?!?!?;?!?!?
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User's recommendation: Run go woke go broke

Aveline Ifl
map-marker Cornelius, North Carolina

Code 782

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I called CS. Had to jump through hoops just to get connected to a computer. Was told bad weather in area and then was hung up on. We are having a storm, but, I needed to watch local weather for a tornado warning update. So, thanks for nothing!
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User's recommendation: DONT DO IT

Sir W Fcd

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Verified Reviewer

Directv streaming problem

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Having problems with sound I end up having to turn off directv then turn back on to get rid.of problem but keeps happing multiple times during day. Have replaced box and upgraded internet and no one will come out to fix problem very disappointed!!0no
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Cons:
  • No physical help

Preferred solution: Help

Ron A Jui

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Verified Reviewer

There is a lot of competition for this service out there, DTV has very poor Customer Service!

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October 29, 2022

To:Direct TV

FM:Ron Althouse

To whom it many concern:

It is with extreme frustration that I write to you today (once again) referring very poor customer service.

I have been on the phone this morning for an hour and half, mostly on hold. I have spoken with three different people at 800-531-**** waiting for the first one 45 minutes, the next one 25 minutes 20 minutes for the next person: there names were Mark, Ham and Kay.

I explained my issue and was told they were with the Satellite group and could not help me, call 855-383-**** for streaming service. I have used the above number for YEARS to call for any questions about my DTV service, now I am shopped over somewhere else.

Wait, it gets better. Each of the people I spoke with said they would transfer me to the Streaming Service Department, but, after waiting again on hold for ever, I was right back to same department I started with!

I recalled the 5000# again and ask for the Loyalty department. I have two homes and two different DTV accounts and was considering stopping DTV service as there is considerable competition here on the West Coast.

The young lady I spoke with convinced me to reconsider this time even though I told her I should be paid for the time wasted on the phone today because I am not an DTV employee

Additionally, I decided to file a complaint with DTV about the service this morning, but have been unsuccessful so far because it seems DTV has filtered away any link or way to communicate with them for Customer Services issues.

I call 800-331-**** (found online at DTV website) for DTV CS and was on hold another 30 minutes before I hung up.

This completely unacceptable! ATT/DTV makes so much money on us and yet cannot provide any feed mechanism for feedback on their continued terrible service.

Remember what Tom Peters said in Search of Excellence; 95% of the people unhappy with a service or product will share their experience.

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Cons:
  • Products advertised not really available
  • Customer service

Preferred solution: Apology

User's recommendation: "Caveat Emptor"

Anonymous
map-marker Fortuna, California

My opinion

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I've been a customer of this company since it was Prime Star back in the early 90s. DirecTV bought Prime Star everything was still fine.

Then AT&T got into the mix. Ever since then it has been a complete nightmare dealing with customer service on the phone. The language barrier when you speak to people overseas is pretty much unbearable. There are plenty of people in the United States that would gladly do the job that AT&T has outsourced overseas.

Each time you go to call DirecTV plan on being on the phone for 30 to 90 minutes and hope your issue is resolved within that time frame.

If I could give minus stars as a customer service rating I would. Although they have provided me really generous discounts to my account over the years but the customer service overseas with the language barrier is just completely unnecessary uncalled for and downright disrespectful to a customer.

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User's recommendation: Be prepared to be on the phone for 30 to 90 minutes if you have to deal with customer service because they are overseas and you will continuously repeat yourself

Parvez G

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Verified Reviewer

Terribe Service

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Greetings and Happy Tuesday to all of you

I'm contacting you as a last resort because I've been having problems since 2012 with DirecTV. When I leased this unit sometime in 2012 according to the rules and regulations of Azura homeowners association I wasn't allowed to transfer the service from DirecTV to my name and it was to remain in the Owner's name ( Ernie Wish).

Anywya I went to DirecTV and looked at the account of Ernie Wish and put my credit card as a method of payment which worked real well for about three and a half years. Then I purchased the unit sometime in September of 2015 . I called DirecTV and informed them that I have purchased the unit and I need to transfer the account to my name. They told me they have to have Ernie wish to call them and tell them to discontinue his account.

It didn't make much sense to me because I have been paying for more than 3 years but they insisted that I have him call Them (Direct TV) but Ernie Wish was very busy and he didn't have the time to call and he asked me to tell them that I got authorization for him to cancel his account. They did not want to change the account name even though I told them to call Azura homeowners association and you can verify that I'm the current owner of the unit. I even spoke to the managers and they did not want to do anything. Meanwhile they called me and told me my box was too old and I should upgrade my boxes.

I don't watch TV very often except for once every 6 months when friends come over and they want to watch it. I agreed to change two boxes, one in my living room and one in my bedroom. When the person from DirecTV came he started a new account in my name but he put the unit 510 instead of 501. DirecTV then started billing me double One under 501 (Ernie Wish) and one under my name in Unite 510, which I did not realize until after a year when they called me and told me I haven't paid my dues for a year.

It took me at least seven calls to make them understand that I don't live in unit 510 and yes I had received the two boxes but I have been paying my dues under Ernie wish account. I also called the homeowners association at the front desk and asked them to check with unit 510 if they were using my name to get the DirecTV services and the front desk called me back and told me that unit 510 does not have any DirecTV service at all. It took me at least 3 or 4 months to convince DirecTV billing Clerks to delete my account and add those boxes to Ernie Wish account and I kept on paying the bill. After a few months DirecTV stopped working in my bedroom and I called them and asked them to fix the problem and they told me that I was not the authorized person to request the service I needed to have Ernie Wish call them.

I tried to tell them that I am the one who's paying the bill and I'm the one who's using the service but they just refuse to listen to me and I did not have service for the past 3 or 4 years. About 2 years ago my living room DirecTV stopped working as well and when I called them to fix the issue they said the same thing that I was not authorized to make any changes or request any service. Since the payment was automatic on my credit card they kept on charging me for at least a year without having any service. When my credit card expired I did not give them another credit card because I wasn't getting any service anyway.

They called me a few times and asked me to make the payment but I told them that I don't have any service so why should I pay?. So obviously they overcharged me for the service they never provided. Finally I received a box from DirecTV and they asked me to send the boxes back which I promptly returned to both of the boxes in the box provided by Direct TV. After a few months Ernie Wish received a call from DirecTV and asked him to make the payment and I advised any wish to not pay them but he paid them because it was only $150 and it was a nuisance for him.

Then I received an email from the homeowners association telling everybody not to pay for DirecTV Services because now it is a part of the homeowners association dues. I called Bel Air about 2 weeks ago and the lady told me that I already have a service in my name in unit 510 and I try to explain the entire scenario but she said that she cannot do anything about it and she will refer this to her manager or supervisor and they will get in touch with me within two or three days but until today nobody has called me and I don't want to call them and talk to the same billing people or service Clerks because they will give me the same answer. I had a very poor service from Bel Air because my internet speed has been very slow and I call them about 3 weeks ago and the technician tried to help me for about half hour which included me turning off the power to the router tow times but the speed did not improve so he said that he will have to contact his higher IT people and they will call me back by the nest day. Up till now I have not received any calls and my internet speed is still slow.

At this moment I don't know what to do because it has been a very bad experience and I decided to put everything in writing because I don't want to talk to anybody about this anymore. This is not a large amount of money me to contact my lawyer and have them contact Bellaire or DirecTV but I hope any of you guys receiving this email will pay some attention and fix the problem before I have to do something more. I don't know why our Homeowner Association has such a poor Service Company and I'm not too sure if anyone else is having a problem or not but I may be one of the luckiest one in a billion people who received this kind of service as I do not know anything.

I'm sending this to our Homeowner Association as well as to DirecTV (they dont have any email) and also to Bel Air people and maybe to the President of the homeowner association and I'm hoping something will fix that problem. I've been here for 10 years and I had very little problems in Azura and I have never filed any complaint before this because I hate to do that.

FYI This is a link from Direct TV Community forums

https://forums.directv.com/users/634f12cee7100d725d54a62c

They don't have an email to contact them and they don't have intelligent people to give some logical answers to more complicated questions except for to read the routine scripts.They hire Humab Bots like employees

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Loss:
$150
Pros:
  • Service is ok
Cons:
  • Terrible customer service and fraudulent charges

Preferred solution: Full refund

kevin o Yxh

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Verified Reviewer

I canceled my service and when I return my equipment I get a certain amount of refund back I have been battling this since December 2021 and today is September 2022 now they are refusing refund

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Have not received my refund since I have returned the equipment pertaining to the receiver, to my belief I should have received my refund by now.
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Loss:
$587
Cons:
  • Many

Preferred solution: Full refund

Anonymous
map-marker Live Oak, Florida

You guys are charging me for service I canceled and the equipment I have had your service for 8 years I have the equipment how am I suppose to get it to you

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I have been charged for service that I canceled and equipment that I have that I have no way to get back to you
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Juanita L Aav

Poor customer service, non speaking customer service reps. liars and not to mention all the noise in the background, do urself a favor go buy a fire stick

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horrible service, non English speakers, make deals they don't honor. can never give you a honest answer. customer service reps need to take a English class
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Loss:
$500
Cons:
  • Horrible service

Preferred solution: I canceled the service, I just want what ever I owe them to be credited, not good service

User's recommendation: go elsewhere

Juanoka H

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Verified Reviewer
| map-marker Phoenix, Arizona

No Loyalty

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I found out that I had been paying for a receiver that I did not have for the last 20 years and was giving a $25.00 credit for my inconvenience. When I told them I wished to cancel the service completely, I was asked why I was penalizing them for an oversite! Really? I paid my bill monthly for 20 years for something I never had, but now I'm penalizing them? Then I was told that since my billing cycle started yesterday on the 11th, that I am now responsible for the full month of service-they will not prorate it for the 1 day! I have been with them since 2000. Talk about loyalty!
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Pros:
  • Quality of the reception when it works
  • Programming choices
Cons:
  • Unethical customer service
  • No loyality
  • Rude customer service

Preferred solution: Let the company propose a solution

User's recommendation: Dish Network

Laurie L Hwk

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Verified Reviewer
| map-marker West Jordan, Utah

I was told to go to Best Buy to get a new remote but the don’t have them in stock they have to be ordered the agent should of advised me it would not be any faster to get one from them saving me time

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I was told I could go to Best Buy and buy a new remote and not have to wait to get one in mail but they dont have products from direct tv in stock they have to order it for customers you might advise your agents
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Loss:
$19

Preferred solution: Price reduction

Steven W Fkf

Have a much better experience with other services

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Updated by user Jun 18, 2022

I've had nothing but constant termoil with the billing of direct TV it was a terrible experience I would not recommend to others

Original review Jun 18, 2022
This company is only overshadowed by Comcast, the biggest thieves in the industry. Direct is a great service at first but you soon find your self watching reruns that you could watch for free on antenna They double your Bill and give nothing but reruns I found free service on Wi-Fi that puts direct to shame I had to pay 1.5 months ransom to direct TV
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Loss:
$450
Pros:
  • Dvr
Cons:
  • Poor service rude agents
  • Billing
  • New interface forced on us by at&t

Preferred solution: Full refund

User's recommendation: No Comcast, no direct, use roku

Corban Nvm

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Verified Reviewer
| map-marker Commerce, Georgia

I tried to order service and couldn’t get to the right person

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First of all we got put down as a business when were not then I have 2 tvs in my house that doesnt have internet and 1tv that dont show regular tv
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User's recommendation: Get the right people to help them