KAREN L Hex
map-marker Webster, Massachusetts

Cannot talk to a HUMAN

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Our receiver shuts down and reboots itself. This has been going on now for 2 days and it is impossible to get through to satellite customer support. The only people who answer work for streaming support. They tell you they will transfer you to the right place but you end up on hold forever. Last night I was on hold for so long that my phone ran out of battery. We have been DirecTV customers for 25 years.
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Preferred solution: directed to the right department and discount for issues with receiver

User's recommendation: Think twice before you get Directv.

Kevin B Phv

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Verified Reviewer

NHL Packages -- False Promotion

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DirecTV marketing and advertising would lead you to believe that they carry EVERY out of market game that is not on a major sports network ... and by this I would say that it should be available to me through no additional money.

I fully expect them to not have games that are on NHL channel or ESPN or my local TV station.

What I do not expect is that they DO NOT carry games that are exclusive to ESPN+/Hulu and these are also PAID services.

This is really false advertising.

And what is worse is that they will not even tell you what games they WILL NOT carry and constantly point you to the game schedule that they DO carry. You have no way of knowing what game is ESPN+/Hulu exclusive and they do not carry it unless you lay down the schedule provided by them and look at every day to determine what is or isn't on DirecTV.

DirecTV should redo all their marketing and advertising to say that if you purchase the NHL package, you are guaranteed nothing really but may (or may not) have the ability to watch out-of-market games.

At this time I had to PAY additional money for ESPN+ subscription just to watch select games.

Using tonight as an example:

I pay for the NHL package from DirecTV.

I had no issues watching three of the four games playing tonight.

The forth game I was most interested in.

It was not on any local station, not on NHL and not within the NHL package stations.

It was like there was no game ... yet I could see the live scoring on NHL web site.

I had to use my TV and purchase ESPN+ streaming service to watch the game ... a game that DirecTV led me to believe I could watch paying them their fee.

And now I have $5/month on top of their fee to watch all games (I think). Until I guess someone else who charges $ gets exclusive access to some games and then I pay them too?

They should at the very least include ESPN+ free with your subscription or refund that money to me for all months of NHL.

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Loss:
$81

Preferred solution: Let the company propose a solution

User's recommendation: At the very least as a consumer, understand that you are signing up for something that they cannot guarantee and you have no idea what games you can watch or not.

Anonymous
map-marker Rumford, Maine

Returned items

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I called because I received a letter saying I need to return my equipment. The equipment Has BEEN RETURNED, and I received a confirmation email. The call was disconnected before my business was complete. I wasn't a pissed off consumer until I was disconnected
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Mildred K Der

Poor customer technical support

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My TV service has been out since 9/23/21. I did all the fix yourself stuff, no fix, called tech. no help
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Preferred solution: Deliver product or service ordered

Lena S Mqd

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Verified Reviewer

Channel issue

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Why am i not able to watch 326(Gac) anymore. I'm also not able stream NBC and ABC on my phone I would appreciate your help. Thank you
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Pros:
  • Initial sales pitch and service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Boardman, Oregon

Trying to reach risk management

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Nothing yet. I did get a lady from Sedgwick to file a claim through ATT. No response yet. I went to mysedgwick.com to check out the claim number I was given and nothing came up. I will have to try again on Monday 7/5/21 if closed for holiday the 7/6/21 by phone.
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User's recommendation: Don’t put the satellite dish on your actual roof.

Kevin C Shf

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DirectV has Poor communications with 3rd party CenturyLink

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CenturyLink is the 3rd party billing agent for DirecTV. Once a month for the last 2 years CenturyLink has sent me a bill for both their internet services and DirecTV satellite services. The June 2021 billing cycle included 2 months of DirecTV's services versus 1 month. It is very clearly stated on the CenturyLink bill. I called CenturyLink they point to DirecTV and vice versa. Big circle and no action. BD
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Loss:
$140
Pros:
  • Quality of broadcast and programming
  • Streaming the service
Cons:
  • Billing changes every month
  • Poor customer service and playing dirty tricks on customers
  • Being double billed

Preferred solution: Price reduction

User's recommendation: Don't do bundled services with different companies. No one is helpful!!!

Michelle T Nfg

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Billed for equipment

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I recently cancelled my service. I was billed for my equipment. I spoke with a rep., and she told me boxes would be sent so that I can drop the equipment at my local post office. No boxes sent, no FedEx or UPS store in my rural county for return. In the meantime, I am in the middle of a home purchase, with my finances being scrutinized. It is ridiculous to have this bill on my credit. I don't want to keep the equipment, so I don't intend to pay for it. I want to return it. I already made a call to arrange that, and as of now, I'm still waiting for boxes. I'm sure there is a recording of my call with your agent. I want this charge removed. I want this charge removed.
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Pros:
  • Lots of channels
Cons:
  • Reliability
  • Price

Preferred solution: Price reduction

Shari A Mal

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Paying bill not successful- they don’t want my $$$

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DirecTV customer since 1994 and been very happy/ content with programming. Been paying via online for many years - always use the one-time payment option and enter bank acct info.

NEVER any issues. Recently, with my April payment I receive a msg no confirmation # avail and then an email thanking me for my payment. I paid my bill 4/27/21. I thought all was good.

Then after vacation I received an email indicating my bill was due. What? No- I paid before vacation. Paid on line again 5/9/21 and again no conf # avail .

Then I called Customer Serv. Spoke with live person and gave my acct info they provided their ID # as conf #. And told me to check my account after 24 hours. On 5/15/21 Did all of that again and called my bank to inquire if there was any attempt to collect from my bank acct.

Bank indicated that there was no issue. I have attempted to pay online and ultimately call customer service on 5/17, 5/24, 5/27, on 5/28 I had an online chat with Frank- he couldnt help, but sent links via email. On 6/7 I spoke with 3 people and finally requested a supervisor to call. Francis claimed my issued was being elevated and that a supervisor would call me back within 24 hours.

As of 6/11 no call back yet. Today 6/14, I attempted to pay as mentioned above via the mobile app (now 3 months worth). Each time I call they adjust for late fees etc, apologize because Im having a hard time (hard time?!? WTF I've been doing it this way for years.......)Additionally, each time Ive called they can reference my acct and verify my story - thankfully they keep notes on my acct and calling activity.

After ALL THAT I would think that DirecTV would think hey- we have a problem here - this lady keeps calling with the same complaint and providing her account info - yet her account still shows a balance due. I have spent hours on the phone and online. I just want to be confident that my bill is paid. I will be very upset (pissed off royally) if my service gets cut off OR if my credit score is effected.

I am convinced that there is a problem on their end as I have attempted to pay via their website, I have given my payment info to live people, I have attempted via their mobile app, and I have used the helpful links they have sent via email. I want resolution quickly and assurances that whatever is broken is fixed. Please help - Im beyond frustrated.

Any other recommendations other than canceling? thank you email for my payment5/27, a

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Preferred solution: I want to know why my payment is not being accepted.

Marietta H

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Verified Reviewer
| map-marker Carmichael, California

Why is Directv still show My pillow avertising on DirectV

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My pillow guy was part of the campaign to overthrow the government. Why is he still allowed to advertise on DirecTV?
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Preferred solution: Remove My pillow.

User's recommendation: Take him off.

Anonymous
map-marker Tooele, Utah

New service agreement

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My contract with Dish TV ends next month. I am interested in DirecTV. I will not sign a 2-year contract with one year at a special rate and the second year at a higher price. Do you offer any agreement for a special price for the full two years?
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Mike N Wbw

Very Poor Customer Service

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I have just canceled my DirecTV service after 18 years as a customer. Ever since ATT took them over I have been unable to access my DirecTV account on line.

For the past 5 months I've had to call in to pay my bill. Those calls into the system ranged from 15 minutes to almost 45 minutes. I could never get anyone to help straighten out my account where I could access it on line .I have found DirecTV and ATT to be very difficult to do business with. In the age of streaming and cord cutting one would think they were be a little concerned about loosing a customer that had been with them so long.

They could care less. Getting rid of the DirecTV service will take a load of stress out of my life .I hope they continue to loose customers.

Maybe one day they will figure out how to take care of their customers. I doubt it though,,,,,,,

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Pros:
  • Good picture
Cons:
  • Poor customer service and playing dirty tricks on customers

Preferred solution: Cancel my service and stay away from them.

User's recommendation: Go with another service and save yourself some a lot of misery.

Joan K Oqt

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Verified Reviewer

Missing channels Denver 9 and 20

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I am getting charged for these 2channels and not getting them and I want them back. What in the world is going on? When is it ever enough? You are close to losing a long time customer, do you even care? Joan Knowles Sent from my iPad
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Preferred solution: Deliver product or service ordered

User's recommendation: If you have other options take it!

Anonymous
map-marker Collinsville, Illinois

Local channel has been shut off.

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Local channel was removed from DIRECTV due to contract issues. Thats the channel we watch 95% of the time. Tried calling customer service but never got anybody.Purchased an HD antenna today ready to pull the plug with DIRECTV And save myself a bunch of money.
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User's recommendation: Don’t

Anonymous
map-marker Everett, Washington

Channel 5 is not coming In.

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Its been over a week! I missed the program that only comes once a year, the Voice. I am thinking if going back to Xfinity. They seem to be more reliable
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