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I've been a direct TV customer going non 3 years. I switched from the local cable company due to terrible customer support.

I switched, because DirecTV touted their great customer support, and I found it to far exceed my expectations, at first. Recently, this customer support has been terrible, with the switch to some foreign call center. The techs have no concept of the system the english language, and they are often rude, when you try and explain to them why you are calling. I had an experience where my credit card (use in auto pay) was lost.

The card was replaced. When I attempted to upgrade my auto pay from the old card, to my checking account, I was told that it had been expedited. A month later, my payment was never taken from the count.... I had to call and make a payment via phone, then finally upgraded the auto pay info through the web site.

If I continue to get the same terrible customer service, I will terminate my DirectTV account, and go back to my old cable service. Poor customer service, by people in the US....is far better than what DirectTV is currently offering.

Ed Marciniak (retnavc@***.net or retnavc@***.com)

Reason of review: Poor customer service.

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