Washington, District Of Columbia
Not resolved
Coverage Area
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

Called about an equipment probelm, the digital box not working. I keep getting told I had to buy a service plan before I could get help.

I said are you kidding me! I been on the phone for 7 minutes for you to tell me I need to buy a service contract for equipment that is not mine. He says I been on the phone 2 minutes. No, I have not it has been 15 minutes from being placed on hold, .....no, maman you are wrong..

so I was a liar now. I called and talk to 4 different people and was told the same thing! I needed a service plan to talk to tech.

All I needed was a new box!! Probably will cancal my service.

Reason of review: Damaged or defective.

Directv Cons: Customer service.

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So did you read your customer agreement that states you are responsible for repairs and maintenance of receiving equipment. My guess is no. Why read a legal contract I mean it is only something you agree to


Next time, ask for the retention dept.....we can help you get that box replaced.