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AT&T has turned DirectTV into a marketing arm for AT&T to get phone business. They have degraded the software...the new release that includes genie HR-44, etc. is a disaster. Poor continue, freezes routinely, illogical, annoying, just to make a few.

Tech Support is now outside the continental US. Verification process includes trying to sell you AT&T cell phone packages before they address the technical issue you called about. If you try to have them transfer you to a US-based TechSupport person, some can do it, most can’t figure out how to do it.

If frustrated call the main # and ask to cancel service. When you get the retention/loyalty department have them address the issues and get you over to US-based TechSupport.

Good luck!

Trying to stay with DirectTV since AT&T took over is getting harder and harder.

Product or Service Mentioned: Directv Technical Support.

Reason of review: Poor customer service.

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I agree Im thinking it has gotten much worse Weve been a satellite from get go Over 26 yrs prime star then ??? Changed many hands Sad should get better Not worse Its all about $$$$ Used to cost 35$ Now over 100$ a month


I knew I wouldn’t be the only one complaining about the guide format change! I am experiencing the exact same things!

A good company would change it back. With other cheaper options available, now is not the time, nor ever, to downgrade!! They’re going to lose a lot of business because of this!

Sick of having to scroll and try to read the print to find a particular show. I haven’t found one thing that is new or better!

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