Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

as a retiree of AT&T, I visited the Moreno valley store regarding my bill for uverse. My bill was $20 higher than normal.

the service rep helped me, AT&T said they could remove the $20 but not the tax on that amount. sales rep asked why I didn"t have direct instead, since it was much cheaper for a retiree. I told him I didn"t believe the discount was available to me. He assured me that, in talking with his manager, the discount was available.

I had him sign me up, and asked for a print of expected rates. he told me I would have to wait for 1st bill, but charged me $23 upfront service. Guess what,after install 1st bill arrived and was 9 times what he quoted. Now after 6 trips and 5hrs on phone still no resolve.

I had them remove my direct tv within 1st week, returned all equipment and all they did was credit my 1st bill.

out $210 plus for equipment upgrades and the $23 and not 1 person who sold me this *** seems to care, "not their department". AT&T has arranged their company so no 2 departments can talk to each other to help resolve issues of $$$$

Reason of review: Pricing issue.

Monetary Loss: $243.

Preferred solution: Full refund.

I liked: Pic.

I didn't like: Sales depar, Sales dept lied to make sale.

Company wrote 0 private or public responses to the review from Sep 07, 2016.
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