Wanted to watch Star Trek Discovery, looked very hard to find the channel, looked for CBS, however it was listed under KPAX 8 - DTV Guide stated the show started at 7:30 - 8:30, so we hit the record button to record the series (it was also showing 60 Minutes showing from 7:00 - 7:30PM) At 7:25 we switched to the channel to watch the show only to find that the show was already in progress and we lost seeing the first half hour of the show, as we watched we were totally lost and disappointed- at 8:00 it was over, however the DTV guide showed it was still on until 8:30, however at 8:30 a totally different show was showing and we still don't know what happened I called up DTV pissed, was placed on hold for 15 minutes, and when someone finally got on the phone to talk to me, that said they could not help and transferred me over to someone else, I waited for another few minuets and then was hung up on I pay 70.00 a month to watch about 10 channels and the one time I wanted to really see a show, they screwed it up - DTV sucks and as soon as I can find a decent replacement, they are gone -
Product or Service Mentioned: Directv Tv Guide.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Price reduction.
I didn't like: Customer service - times have changed, Customer service, Internet in the future.