Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

i was a customer for over 20 years. My bill got over 180.00 a month; no longer i could afford them.

I asks for boxes for my receiver ; all they did call me 3 times a day for over two months; still no boxes yet and told them i was sending them what i can afford a month . They don't have a heart they just have cheap help i meant fornignier that i can't understand or they can not understand me.

So every time i talk to them i talk to at lease four of them and all of them; are not american; so when you call me again be a american speak english or hillbilly ; maybe we can get this resolve or i will go to BBB with others; maybe our president can straight this price galging company out. I'm spending time with this then i should " JUST SEND ME THOSE BOXES AND YOU GET YOUR OLD RECEIVER BACK OK"

Product or Service Mentioned: Directv Customer Care.

Reason of review: all the above.

Monetary Loss: $1000.

I didn't like: Not listening to the situation, Resolving issue on phone proved useless, Worst experience ever, Repeated lies and no refund, Broken promises and loyalty.

Company wrote 0 public responses to the review from Feb 20, 2017.
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