Reston, Virginia
21.2K views 1356 comments
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There is power in numbers. Send your Direct TV complaints directly to:

Ms. Ellen Filipiak

SR VP, Customer Care

2230 E Imperial Highway

El Segundo, CA 90245

Email: Ellen.Filipiak@directv.com

Consumers, UNITE! There IS power in numbers. Bombard, innundate Ms. Filipiak's office with your concerns and complaints. If there are as many as I believe there are, they will not be able to ignore them.

Additionally, I urge you to contact your Better Business Bureau (again, if they get enough complaints, they CAN do something about it) and contact your County Consumer Affairs office (contact name and address can be found on your local County website).

Stop these people from stealing our money and providing abominable service.

Review about: Satellite Provider.

Review #161083 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Not specified / Not specified
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Shawman
Chicago, Illinois, United States #1305989
Dump Directv, I did after they started charging me equipment fees again for the boxes that had been in use in my house for over four years. I switched to an over the air antenna and a combination of Netflix and Sling TV. I get better picture, more options and my monthly cost went from $ 135 down to $ 50. The only thing I do not have right now is DVR service but I don't really miss that due to the better programming and the ability to recall previously broadcasted shows.
Rochelle Bruner
#1304040
On Tuesday March14th got home from work & two of the TV's were asking for a pin # been with directv for many years never asked for a pin #. Tried calling them took about an hour. Customer service can't explain to me why I need a pin # but he did ask if i wanted to purchase some type of insurance. It took about 2 hours to get all this taken care of. I was one of their first customers I left because of the customer service I came back because I thought they had gotten better but it looks like they are up to their old tricks again.
Debbie Cline 870 335-5250
#1303517
I called to request 2 additional TVs be connected to DTV. We currently have 4 connected. I was told we didn't qualify for a loyalty discount. We have been an ATT, Directv customer for more than 20 years! It was certainly a slap in the face. I am currently searching for another service that will value our business!
Anonymous
Worse tv service ever! Over priced ***! You get charged for whichever already over priced programming you choice, then they tack on all kinds of extra fees and charges you weren't told about during signing up. Then all the channels are ***! Such as, you get 160 channels and 90% are info or home shopping channels. Worse tv service provider ever!
Vero-33594
Miami, Florida, United States #1302391
Wish I never got Direct Tv. The service sucks and so does the customer service. I was promised a 200.00 visa gidt card which I never received. They charge 9.00 for a payment extension. You ask to transfer you to a supervisor and they never do. If I wasn't afraid tis would be on my credit i will drop this service so fast.
morazzi-8545
Back in December, I noticed that I was being charged for the NFL package, which I never ordered and never used. I called and the representative cancelled the service, cancelled the most recent payment I had made for the package and told me the rest of the credit would be on a future bill. I still have not seen the rest of the credit.
Anonymous
Very dissatisfied with my service. Came back to DirecTV in Jan.2017 with a strong promise that the dish is so much better. Mika said, the weather does not affect the service as in the past. Well, today 3/8/17 I am without service until 3/11/17. It is a windy day here in Michigan and this our fourth interruption in two months. Spoke to Trenell, who kept saying, "it ain't". I am not sure what he meant but it was not funny. Spoke to manager Ms Jolly. She was very nice but couldn't help my situation. Not happy
Mary K
to Anonymous Hilton Head Island, South Carolina, United States #1302802
Same issue. Promised that if dish was interrupted that system would then feed of my internet. Nope doesn't. Promised a promotional rate for six months and Nope isn't part of old rate made the special promotion more expensive than what I had. Can't wait for contract to be up
Ernie Thompson
Lancaster, Pennsylvania, United States #1297796
Her Email bounces back undeliverable.
Gil
I really can't believe the horrible customer service I just received from the 800 number customer service today 2/28/2017 at 9:20 pm
I called to get information for new services and I haven't have no cable tv in years so I was trying to get as much information as I could since I really don't understand the whole dvr and the packages ect the representative seem to be interested in only pushing a sale she was trying to have me switch to att I told her that in the future if i wanted to call and add services of internet if I could add them in the future she said yes but immediately try to sell me internet at the moment even though i told her it was for future reference she keept on asking for my social security to run my credit and well I just had a lot of questions and my last question to her was if it was going to be a hard inquiry or a soft inquiry in wish she didn't knew how to answer she give me a lame answer that had nothing to do with nothing I explained to her that what she was telling me was not answering my question in wish she proceeds to call me rude and started saying that I was condescending in the phone and so on she keept on she put her supervisor on phone and he was pretty much the same as the rep but a bit more clear! I will never get direct tv if this it's the type of services you get just by getting information i can't imagine being with them for a year or two absolutely the worse never again

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